Customer Success Intern

🕒 March 26

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Intelipost

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

🛍️ eCommerce

☁️ SaaS

💰 Series B on 2020-12

eCommerce • Logistics • SaaS

Intelipost is a leading transportation management system (TMS) that specializes in freight and delivery management for e-commerce businesses. The platform helps retailers and logistics operators optimize their shipping processes, reduce costs, and enhance the customer experience through automated notifications and real-time visibility into delivery statuses. Intelipost provides tailored solutions that integrate multiple carriers and distribution centers, ensuring efficient logistics management and increased sales for users.

📋 Description

• Work strategically by analyzing KPIs and platform interactions to identify opportunities and potential churn scenarios, acting proactively rather than reactively. • Collaborate with other key areas to ensure a 360° view of the customer across the company. • Collaborate with Support, Product, Sales and Marketing teams. • Assist in customer support via email, chat and meetings. • Identify opportunities to improve the customer experience. • Support the creation of support materials, such as guides and FAQs. • Update records and information in CRM tools. • Focus on building relationships with customers so they trust you as a partner in their business. • Work on customer retention processes.

🎯 Requirements

• Currently enrolled in a bachelor's degree program (from the 3rd semester onward) in Business Administration, Marketing, Communications, Engineering, or related fields. • Basic knowledge of Excel/Google Sheets. • Good verbal and written communication skills. • Organized and attentive to detail. • Interest in customer experience. • Strong desire to learn and develop in the area of Customer Success. • Differentials: • Previous customer service experience. • Familiarity with CRM tools (e.g., HubSpot). • Knowledge of logistics or e-commerce.

🏖️ Benefits

• Welcome onboarding! • “All Hands”: our weekly meeting with the CEO. • Dress code: be yourself. • Flexible working hours. • Meal/food allowance (VR/VA): BRL 924.00 per month. • Health insurance (for you and your dependents). • Dental plan. • TotalPass. • Childcare assistance. • And much more...