Care Account Manager, Clinical

Job not on LinkedIn

🔥 2 hours ago

🇦🇺 Australia – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Intellect

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🧘 Wellness

☁️ SaaS

Healthcare • Wellness • SaaS

Intellect is a leading platform focused on enhancing mental health and wellbeing in the workplace. It offers a comprehensive, research-backed mental health platform that combines technology with human touch to provide an accessible mental health journey. The platform includes self-guided programs, access to licensed psychologists, behavioural health coaches, and crisis support, available in 30 languages across 60 countries. Intellect is designed to empower HR professionals and organizations by providing tools that improve employee wellbeing, decrease anxiety, and boost productivity. It facilitates customised mental health support, allowing organisations to tackle challenges such as low productivity and team dynamics effectively.

📋 Description

• Manage the full lifecycle of high-risk cases, from handover after the initial risk assessment through escalation, support, fitness-for-work assessment and case closure. • Monitor incoming care requests, ensure appropriate response, and assign cases to approved clinicians with the right competency and registration. • Ensure therapy sessions are scheduled, completed and documented within agreed SLAs, and coordinate with care navigators on booking. • Review the open case list for stalled items and follow up with clinicians, network partners and client contacts to keep cases moving. • Act as the third line of escalation for the helpline for case clarifications and complex issues. • Liaise with client contacts and on-site teams for situational updates, align support plans with treating clinicians, and track employee progress. • Manage support plan adjustments and support provider re-matching where needed. • Apply cultural and contextual formulation, including for First Nations employees and isolated site-based workers. • Review and sign off risk assessments, confirm risk tiering, and set review cadence and monitoring requirements. • Make clinical decisions regarding disputed risk ratings, medical evaluation pathways and session credits. • Ensure clinical documentation and risk assessments comply with the client's framework and internal SOPs. • Co-develop and maintain clinical protocols, risk frameworks and SOPs. • Initiate and coordinate fitness-for-work assessments, communicate outcomes, and develop and monitor reintegration plans. • Act as the named clinical contact for client chaplaincy, medical, health and safety, and people teams. • Produce case trackers and monthly clinical reporting on presenting issues, risk patterns, outcomes and service-level themes. • Present clinical insights and recommendations at client review meetings. • Design and deliver clinical training and framework guidance to non-clinical client staff, and support training of internal clinicians and rangers. • Collaborate with helpline operations, care excellence, clinicians and network partnerships, and feed service quality issues to internal stakeholders.

🎯 Requirements

• Registered clinical psychologist or qualified counsellor, with current registration in your jurisdiction. • Master's degree in clinical psychology, counselling or a related field. • Three to five years in clinical case management, ideally within EAP, corporate wellbeing or a high-acuity mental health setting. • Proven experience managing complex, high-risk cases from assessment to closure, in a setting where you held the decision rather than advised on it. • Experience of structured return-to-work, fitness-for-work or occupational mental health pathways. • Experience contributing to clinical protocols, risk frameworks or SOPs, and working within strict guidelines. • Demonstrated experience managing stakeholders in a corporate or large-organisation client-facing role. • Based in Australia with the right to work. Perth or another AWST location strongly preferred; other states considered only where 07:00 to 19:00 AWST can be reliably worked. • Exceptional written and verbal communication, with the ability to convey clinical concepts clearly to non-clinical stakeholders, and written English that stands up in client-facing clinical documentation. • AHPRA registration is desirable. • Understanding of fly-in fly-out and mining culture, and the pressures of remote, high-risk work environments is desirable. • Familiarity with Australian psychosocial risk and work health and safety obligations is desirable. • Experience of multi-stakeholder coordination across internal clinicians, external partners, HR and client contacts is desirable.