Intelligems
eCommerce • SaaS • B2B
Intelligems is a profit optimization tool designed for Shopify merchants. It offers data-driven solutions that help users maximize profits through real-time A/B testing of product prices, shipping rates, and content, allowing for customized and personalized shopping experiences. With features like analytics dashboards, in-app integrations, and segmentation capabilities, Intelligems empowers brands to enhance their profitability and customer engagement effectively.
Customer Support Specialist
Job not on LinkedIn
April 4
Intelligems
eCommerce • SaaS • B2B
Intelligems is a profit optimization tool designed for Shopify merchants. It offers data-driven solutions that help users maximize profits through real-time A/B testing of product prices, shipping rates, and content, allowing for customized and personalized shopping experiences. With features like analytics dashboards, in-app integrations, and segmentation capabilities, Intelligems empowers brands to enhance their profitability and customer engagement effectively.
📋 Description
• Deliver a best in class customer experience by responding promptly to customer inquiries • Analyze and troubleshoot technical issues, determine root causes, and provide solutions or escalate issues to other teams as necessary • Know our products inside and out so that you can answer questions quickly and accurately • Effectively manage 20-30 open conversations • Own the follow-up to ensure that all tickets receive timely resolution • Partner with internal stakeholders who may need to collaborate with you on tickets • Identify trends in issues and provide feedback and insights to product, tech, and ops teams • Participate in knowledge-sharing activities, such as training and documentation, to ensure continuous improvement of the support team’s capabilities
🎯 Requirements
• Proven customer support (or related) experience • Excellent communication and problem-solving skills • You love helping people out and can think on your feet • You like wearing many hats • Ability to multitask, prioritize, and manage time effectively • Experience in e-commerce, SaaS, or an analytics-oriented company is a plus • Experience with data analysis in Tableau, Looker, SQL, or another BI tool is a plus
🏖️ Benefits
• Competitive salary and equity packages • Medical & Dental insurance • Flexible vacation and PTO schedule • Other benefits that you can learn about here
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