Call Center Representative – Fraud

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InteLogix

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1957

💼 Consulting

💸 Finance

Consulting • Finance • Customer Experience

InteLogix is a company that specializes in providing Customer Experience as a Service (CXaaS) and accounts receivable management (ARM) services. With a focus on optimizing customer interactions and enhancing brand reputations, InteLogix utilizes a combination of human-driven and digitally enabled solutions to support its clients. They emphasize long-term partnerships and have built relationships with clients across various industries through dedicated and empathetic service.

📋 Description

• Handle inbound calls regarding suspected fraud traffic, identify theft and credits • Create cases for customers and update order information related to fraud • Work on alarming cases from various fraud queues • Make outgoing calls to follow-up on fraud orders and secure equipment • Review traffic patterns and orders for fraudulent activity • Analyze network traffic and orders to assess risk and mitigate fraud • Operate in a fast-paced environment requiring timely data analysis and decision making • Utilize system tools to close cases and prevent fraud loss • Manage multiple systems and fraud queues simultaneously • Manage high-volume workload to effectively mitigate fraud

🎯 Requirements

• Must provide your own computer monitor, remaining equipment will be provided • Must be 18 years of age or older • High School Diploma or equivalent • Must have dedicated workspace free of distraction • Excellent communication skills • Must have high-speed internet and ability to direct plug into ethernet portal • Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions • Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone • Superb attendance, so you can be there when our customers need us • Schedule flexibility and ability to work within hours of operation, 7 days a week between 8 a.m. and 12:30 a.m.

🏖️ Benefits

• Paid Training • Medical, Dental, and Vision Insurance • Paid Time Off • Employee Discounts