Operations Supervisor

🕒 September 9

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 26%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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InteLogix

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1957

💼 Consulting

💸 Finance

Consulting • Finance • Customer Experience

InteLogix is a company that specializes in providing Customer Experience as a Service (CXaaS) and accounts receivable management (ARM) services. With a focus on optimizing customer interactions and enhancing brand reputations, InteLogix utilizes a combination of human-driven and digitally enabled solutions to support its clients. They emphasize long-term partnerships and have built relationships with clients across various industries through dedicated and empathetic service.

📋 Description

• Manage KPIs including Customer Satisfaction, Quality, Average Handle Time, Contacts Per Hour, Ticket Logged Ratio, Adherence, Attendance, and In-Center/Off-Center Shrinkage • Conduct pre-shift, post-shift, and in-shift team meetings • Conduct weekly coaching sessions for each agent, including feedback, performance reviews, and goal setting • Conduct at least one quality audit per agent per week and upload results to GC Central and Verint • Manage attrition by identifying at-risk employees, implementing retention strategies, and addressing performance issues • Review client call-outs and identify agent or process improvement opportunities • Review and follow up on Coaching Opportunity Reports, ensuring coaching completion and confirmation within 48 hours • Maintain records of disciplinary actions, Performance Improvement Plans, and coaching logs in the GC Central Coaching Tracker

🎯 Requirements

• Own device required • Windows 11 or higher • 64-bit OS • Dual monitors, connected during validation • At least 8GB RAM • At least 256GB SSD storage • Intel Core i5 (9th Gen or newer) or AMD Ryzen 5 • 20 Mbps upload / 100 Mbps download speed • Wired Ethernet connection; Wi-Fi not allowed • macOS devices are not supported

🏖️ Benefits

• Fully remote work arrangement • Employer-provided benefits are not specified