Operations Supervisor

🔥 13 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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InteLogix

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1957

💼 Consulting

💸 Finance

Consulting • Finance • Customer Experience

InteLogix is a company that specializes in providing Customer Experience as a Service (CXaaS) and accounts receivable management (ARM) services. With a focus on optimizing customer interactions and enhancing brand reputations, InteLogix utilizes a combination of human-driven and digitally enabled solutions to support its clients. They emphasize long-term partnerships and have built relationships with clients across various industries through dedicated and empathetic service.

📋 Description

• Manage team performance metrics and key performance indicators • Conduct pre-shift, post-shift, and in-shift team meetings • Conduct weekly coaching sessions for each agent, including feedback, performance reviews, and goal setting • Perform at least one quality audit per agent per week and upload results to GC Central and Verint • Identify at-risk employees and implement retention strategies • Address performance issues promptly • Review client call-outs and identify agent or process improvement opportunities • Review and follow up on Coaching Opportunity Reports, ensuring coaching completion and confirmation within 48 hours • Maintain current disciplinary action, Performance Improvement Plan, and coaching records in the GC Central Coaching Tracker

🎯 Requirements

• Experience and qualifications are not explicitly stated in the posting • Ability to manage team KPIs, including Customer Satisfaction, Quality, Average Handle Time, Contacts Per Hour, Ticket Logged Ratio, Adherence, Attendance, and Shrinkage • Ability to conduct team meetings and weekly coaching sessions • Ability to perform quality audits and upload results to GC Central and Verint • Ability to manage attrition, performance issues, and retention strategies • Ability to review call-outs and Coaching Opportunity Reports • Ability to maintain disciplinary, Performance Improvement Plan, and coaching records