Licensing Operations Specialist

Job not on LinkedIn

🕒 3 days ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Booth & Partners

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

💼 Consulting

👥 HR Tech

🎯 Recruiter

Consulting • HR Tech • Recruitment

Booth & Partners is a company that specializes in providing managed solutions and talent solutions to help businesses scale efficiently. They focus on building high-performing remote teams, particularly from the Philippines and Colombia, while handling recruitment, HR, and payroll needs for their clients. Additionally, Booth & Partners offers flexible workspace solutions, including private offices and co-working spaces, aimed at enhancing productivity and collaboration in a supportive environment.

📋 Description

• Ensure quotes, licensing contracts, and orders are completed accurately and in line with established SLAs • Provide proactive communication to stakeholders regarding the status of contracts, quotes, and orders • Ensure customer compliance with contractual and licensing obligations • Handle the creation, submission, and confirmation of contracts and orders, including invoicing for Microsoft orders • Provide timely resolution of purchase order pricing, quoting, or contract discrepancies • Manage Return Merchandise Authorization (RMA) requests • Identify and resolve licensing issues, including educating internal team members and customers as necessary • Foster continuous improvement by identifying workflow issues that impact customer support • Maintain high customer satisfaction scores (NSAT & CSAT) • Remain current with Microsoft Licensing and process changes, both internally and externally • Provide full end-to-end sales and operational support through quoting, contract creation, order creation, and order management • Engage directly with Microsoft, internal sales teams, and customers to create a seamless experience

🎯 Requirements

• Based in the Philippines • Dedicated home office setup for 100% Work From Home • Ability and willingness to work standard EST (US Eastern Standard Time) hours • Completed post-secondary education preferred • Minimum 2 years of business experience in an IT-related industry • High level of commitment to exceptional customer service • Strong problem-solving skills with the ability to take ownership of issues and drive them to resolution • Ability to work well under pressure and reprioritize tasks as needed • High level of attention to detail • Microsoft Licensing knowledge is an asset • Proficiency in MS Office tools (Outlook, Excel, PowerPoint, Word, Teams) • Working knowledge of SFDC and SAP is an asset

🏖️ Benefits

• Work From Home (100% Remote) • Dedicated home office setup • EST working hours