InteLogix
5001 - 10000 employees
Founded 1957
💼 Consulting
💸 Finance
Consulting • Finance • Customer Experience
InteLogix is a company that specializes in providing Customer Experience as a Service (CXaaS) and accounts receivable management (ARM) services. With a focus on optimizing customer interactions and enhancing brand reputations, InteLogix utilizes a combination of human-driven and digitally enabled solutions to support its clients. They emphasize long-term partnerships and have built relationships with clients across various industries through dedicated and empathetic service.
Reports Analyst
Job not on LinkedIn
🔥 0 minutes ago
🇵🇭 Philippines – Remote
⏰ Full Time
🟢 Junior
🟡 Mid-level
🧐 Analyst
🚫👨🎓 No degree required
👻 Ghost score 11%
Where this job comes from
Posted on InteLogix's careers page, not through a job board
First seen by Remote Rocketship 0 minutes ago
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InteLogix
5001 - 10000 employees
Founded 1957
💼 Consulting
💸 Finance
Consulting • Finance • Customer Experience
InteLogix is a company that specializes in providing Customer Experience as a Service (CXaaS) and accounts receivable management (ARM) services. With a focus on optimizing customer interactions and enhancing brand reputations, InteLogix utilizes a combination of human-driven and digitally enabled solutions to support its clients. They emphasize long-term partnerships and have built relationships with clients across various industries through dedicated and empathetic service.
📋 Description
• Build, automate and maintain daily, weekly and monthly WFM reports and dashboards covering service level, AHT, occupancy, shrinkage, adherence, and forecast accuracy • Extract and consolidate data from ACD, WFM, CRM and HR systems • Analyse trends and provide insight and recommendations to leadership • Ensure data accuracy, consistency and a single source of truth across reporting • Support ad-hoc analysis and business reviews • Maintain report documentation and definitions
🎯 Requirements
• 2+ years in reporting or data analysis, ideally in WFM or a contact centre • Strong understanding of contact centre and WFM metrics • Proven ability to turn raw data into clear, accurate reporting • Advanced Excel (pivot tables, complex formulas) • SQL and BI tools (Power BI / Tableau) strongly preferred; WFM and ACD reporting
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