Workforce Supervisor

🔥 1 hour ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Supervisor

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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InteLogix

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1957

💼 Consulting

💸 Finance

Consulting • Finance • Customer Experience

InteLogix is a company that specializes in providing Customer Experience as a Service (CXaaS) and accounts receivable management (ARM) services. With a focus on optimizing customer interactions and enhancing brand reputations, InteLogix utilizes a combination of human-driven and digitally enabled solutions to support its clients. They emphasize long-term partnerships and have built relationships with clients across various industries through dedicated and empathetic service.

📋 Description

• Supervise schedulers, planners and analysts; manage daily workload, priorities and quality • Ensure schedules, reports and intraday actions are delivered accurately and on time • Monitor daily service level and staffing; direct real-time adjustments and escalations • Approve intraday exceptions and time-off within agreed guidelines • Coach analysts, run performance reviews and support hiring and onboarding • Act as escalation point for the WFM team and liaise with Operations team leaders • Deliverables include accuracy and timeliness, intraday service-level protection, adherence, and team productivity and development

🎯 Requirements

• 3+ years of WFM experience with 1+ year in a lead, senior analyst or supervisory role • Solid working knowledge of scheduling, intraday and reporting • Experience in a contact centre or BPO environment • Experience with WFM platforms such as NICE IEX, Verint, Genesys, Aspect or Calabrio and ACD/telephony systems • Advanced Excel • BI/reporting tools are a plus