Professional Services Engineer

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November 20

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Intento, Inc.

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Artificial Intelligence • SaaS • eCommerce

Intento, Inc. is a company specializing in machine translation and multilingual generative AI platforms for global businesses. They provide solutions that deliver immediate and personalized language experiences across various software systems, supporting over 650 languages. Intento offers services such as localization, customer and employee experience enhancements, and integrates with multiple enterprise applications like Confluence, Jira, Microsoft, and more. Their platforms aim to optimize language translation and content production for enterprise clients, saving costs significantly and enabling efficient multilingual communications.

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

🛍️ eCommerce

📋 Description

• Design, integrate, test, and support embeddable translation widgets (WST) for enterprise websites • Deliver secure, performant, and reliable machine translation (MT) experiences • Collaborate closely with cross-functional teams to ensure smooth integration and high-quality products • Create lightweight, resilient, embeddable via solutions on client websites, SPAs, CMSs, and storefronts • Handle complex in‑page scenarios (DOM mutation/virtual DOM changes, Shadow DOM, iframes) • Analyze and manipulate network traffic • Plan test scope per integration, unit tests, manual smoke/regression checks, cross‑browser sanity checks, basic performance sanity • Triage production issues, run root-cause analysis, and deliver stable fixes • API integrations (internal + external): use REST basics, auth (API key/OAuth2), retries/backoff, simple pagination/streaming (SSE), LLM APIs (e.g., Gemini/OpenAI) • Design and deliver microservices, connectors, custom solutions (Node.js/Python)

🎯 Requirements

• 2+ years in software engineering, integrations, professional services, technical support, or automated testing • Strong JavaScript/TypeScript fundamentals; practical experience with a modern framework (React preferred) • Solid understanding of the web platform: DOM, events, async, fetch/XHR, storage, cookies • Confident with browser DevTools; able to debug complex client-side behavior and performance • Strong manual testing skills across browsers and devices; high attention to detail • Experience with REST API and common auth (API keys, OAuth, JWT, cookies/sessions) • Ability to analyze network traces and reverse engineer endpoints when docs are incomplete • Clear written and spoken English (B2+); comfortable in customer-facing communication (rare, but it happens) • Comfortable balancing several projects with different contexts and adapting to changing priorities; ability to communicate trade‑offs early and keep stakeholders aligned • Self-directed and effective in a fully remote environment

🏖️ Benefits

• competitive salaries • flexible remote culture • supportive and collaborative work environment