IT Customer Success Manager

Job not on LinkedIn

🔥 4 minutes ago

🇳🇱 Netherlands – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Intercept

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

Cloud Services • SaaS • Technology Consulting

Intercept is a cloud services provider specializing in Microsoft Azure. The company assists SaaS providers and other digital-native organizations in migrating, optimizing, managing, and developing their Azure environments. Intercept is recognized for its Azure expertise and works with clients across Western Europe to deliver secure, scalable, and cost-efficient cloud solutions. The company offers managed services, cloud native software development, data lifecycle management, and workshops to help clients succeed with Azure. Intercept positions itself as a cloud specialist and knowledge partner, empowering software-driven organizations to build better, more scalable software.

📋 Description

• Manage customer relationships and expectations as the main point of contact • Maintain close communication with clients • Ensure smooth onboarding for new customers • Inform clients about new developments, tools, and industry changes affecting services • Monitor customer needs and translate them into shared goals • Set customer-retention goals and identify upselling and cross-selling opportunities • Identify and discuss results to justify and promote services, including Managed Services • Lead customer-satisfaction measurement through surveys • Contribute to optimizing the customer journey • Assess complaints and issues, manage escalations, and improve service use and customer experience • Oversee delivery of promised managed services by monitoring progress, tracking commitments, and reporting performance • Collaborate with service teams to ensure delivery meets customer expectations • Share customer feedback with technical teammates to optimize services and support business growth

🎯 Requirements

• At least 4 years of experience as a Customer Success Manager or a similar role in a Managed Services Partner/System integrator OR Cloud Infrastructure (Azure, AWS, or GCP) • Strong familiarity with the Microsoft Landscape • Commercial drive, strong sense of responsibility, and organizational skills • Relationship management skills with the ability to regularly visit customers in the Netherlands • Presentation skills for product demos and presentations • Professional/fluent proficiency in both English and Dutch required

🏖️ Benefits

• Competitive Salary and Performance Bonus • €400 to set up your home office • DeskGuru consultation to ensure ergonomic working conditions • Flexible, Remote First environment with a lot of autonomy • Time and space for professional development during work hours • Up-to-date pension conditions • Personalized welcome pack with laptop and all necessary tools • Collaborative and friendly team • Fun, inclusive culture • In-person events: Interceptival & Wintercept