Associate Manager, Security Systems Technical Support

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🔥 19 hours ago

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Interface Systems

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏨 Hospitality

📦 Logistics

Consulting • Hospitality • Logistics

Interface Systems is a leading provider of business security, actionable insights, and network connectivity solutions tailored for multi-location businesses. They offer a range of managed services such as remote video monitoring, virtual security, intrusion alarms, and intelligent voice-down systems. Interface Systems specializes in enhancing operational efficiencies by integrating advanced technologies like AI-powered video analytics and scalable network solutions, ensuring seamless compliance and network security. Their services are particularly focused on industries like retail, hospitality, and financial services, helping businesses safeguard assets, optimize operations, and improve customer experiences.

📋 Description

• Contributing to the strategic direction of the department while supervising day-to-day operations • Ensuring service excellence, optimizing team performance, and maintaining compliance with established standards and procedures • Guaranteeing the prompt and accurate delivery of high-quality responses to fulfillment requests and service incidents • Leading a team that provides comprehensive support for a wide range of Asset Protection services • Upholding operational excellence while delivering an exceptional customer experience throughout all support activities • Delivering strong leadership and oversight to the Security Technical Support Team • Supporting the establishment of goals and objectives, contributing to the development and implementation of policies and procedures • Overseeing KPIs for Supervisors and Agents by consistently evaluating performance and implementing corrective actions • Maintaining regular communication with the Manager, Security Technical Support regarding staffing, training, equipment needs, and risks

🎯 Requirements

• BS/BA degree preferred (May be substituted with relevant or equivalent work experience) • A minimum of two (2+) years' progressive leadership experience within customer-facing Support and Delivery teams specializing in Asset Protection Security services • Expertise in process optimization, training, performance assessment, data analysis, system integration, and automation • Exceptional written and verbal communication skills; ability to communicate effectively with all levels of employees, contractors, clients, vendors, and executive management • Experience utilizing Microsoft Office software tools, with ability to type quickly and accurately (at least 20 wpm, ideally 30+ wpm)

🏖️ Benefits

• Health insurance • Professional development opportunities