Security Systems Technical Writer

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Interface Systems

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔐 Security

☁️ SaaS

📡 Telecommunications

Security • SaaS • Telecommunications

Interface Systems is a leading provider of business security, actionable insights, and network connectivity solutions tailored for multi-location businesses. They offer a range of managed services such as remote video monitoring, virtual security, intrusion alarms, and intelligent voice-down systems. Interface Systems specializes in enhancing operational efficiencies by integrating advanced technologies like AI-powered video analytics and scalable network solutions, ensuring seamless compliance and network security. Their services are particularly focused on industries like retail, hospitality, and financial services, helping businesses safeguard assets, optimize operations, and improve customer experiences.

📋 Description

• Drive the development and optimization of documentation, knowledge platforms, and training • Develop and maintain Service Guides, troubleshooting workflows, and knowledge base content • Build, structure, and optimize a centralized Security Success Knowledge Base • Partner with STS, SIS, and other teams to identify root causes and knowledge gaps • Standardize documentation and eliminate undocumented processes • Design and deliver structured onboarding and training

🎯 Requirements

• 5+ years of experience with security systems • Strong technical background across supported solution offerings • Experience in technical support or field operations • Experience in technical writing or systems documentation • Experience in process optimization, data analysis, systems integration, and automation • Ability to translate complex technical concepts into clear, actionable content • Strong written and verbal communication skills • Proficiency with Microsoft Office tools • Experience building or managing knowledge bases, including SharePoint or similar platforms • Familiarity with AI and Microsoft Copilot-enabled knowledge systems • Experience delivering training and mentoring technical team members

🏖️ Benefits

• Health insurance • Professional development opportunities