Senior Product Manager – Voice Products

🕒 June 26

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Intermedia Cloud Communications

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🏢 Enterprise

☁️ SaaS

💰 Venture Round on 2017-02

B2B • Enterprise • SaaS

Intermedia Cloud Communications is a leading provider of cloud-based communication solutions, specializing in unified communications, video conferencing, and various productivity tools. Their platform, Intermedia Unite, integrates voice, video, chat, and file management into a seamless user experience, enabling businesses to communicate and collaborate effectively from anywhere. With a focus on security and compliance, Intermedia serves a range of industries including healthcare, legal services, and financial services, helping organizations enhance productivity and customer care with advanced technology and support.

📋 Description

• Own the **direction, roadmap, and execution** for Intermedia’s telecom solutions. • Contribute to, and lead, features within our wider Voice product roadmap feeding into our UC, CC and AI solutions. • Translate customer, partner, regulatory and carrier requirements into clear product initiatives with measurable business outcomes – optimizing across technical, operational and financial considerations. • Partner across functions with Engineering, Finance, Sales, Operations, Support and Regulatory teams to deliver operations-, partner- and customer-ready solutions. • Measure and drive improvement to KPIs addressing service quality, reliability, onboarding time, and profitability. • Act as subject-matter champion as we expand our world-class telecom network with senior managers. • Continuously evaluate emerging technologies, including AI, and identify opportunities to increase the quality, performance and efficiency of our network as it scales. • Continuously evaluate competitor UCaaS solutions, and identify opportunities to both stand apart with distinctive Voice capabilities, and to tackle emerging competitive pressures.

🎯 Requirements

• 5+ years of Product Management experience, with at least 3 years focused on business voice / UCaaS, telecom services. • Deep understanding of SIP, RTP, VoIP protocols, SBCs, telephony infrastructure • Demonstrated track record of driving end-to-end product lifecycle for mission-critical platforms. • Exceptional analytical and problem-solving skills, with comfort working in regulatory, operational and financial data. • Strong written and verbal communication skills, with the ability to influence senior stakeholders. • High attention to detail, with proven ability to manage multiple priorities under pressure. • Bachelor’s degree, or equivalent practical experience.

🏖️ Benefits

• *We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.*