ServiceNow Developer

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Intermedia Cloud Communications

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🏢 Enterprise

☁️ SaaS

💰 Venture Round on 2017-02

B2B • Enterprise • SaaS

Intermedia Cloud Communications is a leading provider of cloud-based communication solutions, specializing in unified communications, video conferencing, and various productivity tools. Their platform, Intermedia Unite, integrates voice, video, chat, and file management into a seamless user experience, enabling businesses to communicate and collaborate effectively from anywhere. With a focus on security and compliance, Intermedia serves a range of industries including healthcare, legal services, and financial services, helping organizations enhance productivity and customer care with advanced technology and support.

📋 Description

• The ServiceNow Developer is a hands-on technical contributor within the IT organization, responsible for designing, developing, configuring, and supporting ServiceNow solutions that improve business workflows, operational efficiency, and user experience. • This role partners closely with IT, Security, HR, Finance, and other business stakeholders to translate process needs into scalable, maintainable platform capabilities. • As a ServiceNow Developer, you will help build and enhance the ServiceNow platform, develop integrations and automations, support ITSM and related workflows, and ensure solutions are secure, well-documented, and aligned with platform standards. • For internal candidates, this role represents advancement into a specialized platform development path, requiring strong technical aptitude, disciplined configuration practices, and the ability to deliver reliable ServiceNow solutions while collaborating across functional teams.

🎯 Requirements

• 3-6 years of progressive experience developing, administering, or supporting ServiceNow in an enterprise environment. • Demonstrated success delivering ServiceNow enhancements from requirements through production deployment. • Experience working in ITSM, enterprise service management, or business workflow automation environments. • Strong hands-on experience with ServiceNow configuration and development, including forms, lists, tables, business rules, client scripts, UI policies, script includes, notifications, catalog items, and Flow Designer. • Proficiency with JavaScript and ServiceNow scripting concepts; familiarity with HTML, CSS, APIs, and web application fundamentals. • Experience with ServiceNow ITSM processes; exposure to CMDB, Discovery, Service Catalog, Knowledge, Asset, or Change Management preferred. • Experience building and troubleshooting integrations using REST/SOAP APIs, IntegrationHub, MID Server, import sets, transform maps, and scheduled data loads. • Understanding of ServiceNow security concepts including roles, groups, ACLs, data policies, and secure development practices. • Familiarity with ServiceNow release management, update sets, application repository/source control concepts, testing practices, and platform upgrade readiness. • Strong communicator and collaborative partner, able to work effectively with a Senior ServiceNow Developer to translate business requirements into scalable, maintainable ServiceNow solutions. • Collaborative problem-solver with the ability to balance stakeholder priorities, ServiceNow best practices, platform standards, and long-term maintainability. • Detail-oriented and quality-focused, with a bias toward durable solutions, clean documentation, and continuous improvement.

🏖️ Benefits

• We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). • We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. • We are an equal opportunity employer and value diversity at our company. • We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.