Site Reliability Engineer

🔥 0 minutes ago

🇵🇹 Portugal – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Intermedia Cloud Communications

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

⚖️ Legal

💰 Venture Round on 2017-02

Consulting • Healthcare • Legal

Intermedia Cloud Communications is a leading provider of cloud-based communication solutions, specializing in unified communications, video conferencing, and various productivity tools. Their platform, Intermedia Unite, integrates voice, video, chat, and file management into a seamless user experience, enabling businesses to communicate and collaborate effectively from anywhere. With a focus on security and compliance, Intermedia serves a range of industries including healthcare, legal services, and financial services, helping organizations enhance productivity and customer care with advanced technology and support.

📋 Description

• Run and improve production environments by monitoring availability and taking a holistic view of system health • Build software, automation, and systems to manage platform infrastructure and applications • Improve reliability, quality, scalability, and time-to-market across cloud software solutions • Measure and optimize system performance, identifying capacity constraints, failure modes, and performance bottlenecks • Provide operational support and engineering for large, distributed applications and services • Gather and analyze operating system, application, network, and service metrics for performance tuning and fault isolation • Partner with development teams on rigorous testing, release procedures, and production-readiness practices • Participate in system design, platform management, capacity planning, incident response, and post-incident improvement • Create sustainable systems and services through automation, infrastructure improvements, and reduction of operational toil • Balance feature delivery and reliability using service level indicators, service level objectives, and error budgets • Improve reliability of Voice/UC platforms and integrations, including real-time signaling and media flows, call quality, latency, jitter, packet loss, failover, and end-to-end service availability • Partner with Voice/UC and AI engineering teams to operationalize AI-enabled communications capabilities such as speech recognition, transcription, summarization, intelligent routing, conversational assistance, and text-to-speech • Build observability for end-to-end Voice/UC and AI service paths • Design and test graceful degradation, dependency isolation, retry/fallback patterns, and recovery procedures • Automate validation and production-readiness checks for Voice/UC and AI integrations

🎯 Requirements

• Bachelor degree in computer science or another highly technical or scientific discipline, or equivalent practical experience • 4-7 years of experience in technical roles involving production operations, systems engineering, SRE/DevOps, CI/CD implementation, software deployment, and maintenance of production systems • Experience with Agile methodologies, DevOps practices, CI/CD pipelines, infrastructure automation, and production monitoring/observability • Experience with distributed systems, cloud infrastructure, containers, and dynamic resource management frameworks such as Kubernetes • Experience with distributed storage technologies such as NFS, HDFS, or S3, or comparable cloud storage technologies • Hands-on troubleshooting skills across Linux, applications, networks, APIs, and distributed service dependencies • Working knowledge of Voice/UC or real-time communications concepts, including SIP, RTP/SRTP, WebRTC, SBCs, media services, or equivalent communications platforms • Experience supporting or integrating AI-enabled services, APIs, or workflows • Familiarity with operational considerations for speech/voice AI, machine-learning services, or LLM-based applications is preferred • Ability to use metrics, logs, traces, and service-level indicators to diagnose complex production issues and drive measurable reliability improvements • Proactive approach to spotting problems, areas for improvement, and performance bottlenecks • Strong cross-functional communication skills

🏖️ Benefits

• Equal opportunity employer • Reasonable accommodations for identified disabilities or other limitations as required by applicable laws • Diversity and inclusion commitment • Promotion from within • Collaborative, transparent workplace culture