Senior E-Commerce Operations Manager – D2C, Global Supply Chain

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🔥 1 hour ago

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Internet Up GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🛍️ eCommerce

👥 B2C

eCommerce • B2C • Marketing

Internet Up GmbH is a leading e-commerce company specializing in performance marketing. They focus on data-driven approaches to create and scale brands worldwide, utilizing innovative strategies and extensive market analysis. With ambitions to establish 100 brands in 100 countries, they leverage their expertise in online marketing and customer experience to develop personalized strategies that enhance brand presence and customer engagement. The company is committed to continuous innovation and understanding of local markets to facilitate effective global expansion.

📋 Description

• You source new products, negotiate firmly yet fairly, ensure quality control, and strategically develop our suppliers in China. • You manage our 3PL partners, monitor lead times, optimize return processes, and negotiate freight and shipping contracts. • You take ownership of our customer service setup, manage our external CS agency, and continuously develop quality standards and guidelines. • You establish clear structures, analyze data on delivery times, returns, costs, and service metrics, identify inefficiencies, and proactively implement process improvements. • You identify manual bottlenecks within your operational scope and define requirements to automate these workflows together with our tech team (Shopify Plus, Xentral, n8n).

🎯 Requirements

• At least 5 years of solid experience in D2C e-commerce, supply chain management, or operations in a high-growth environment. • You are highly experienced in sourcing and supplier communication (especially in Asia) and know how to consistently enforce quality and pricing targets. • You have successfully worked with fulfillment providers (3PL) and customer service agencies and know how to manage them using KPIs. • You don’t code yourself but are confident using e-commerce systems (Shopify Plus, ERP software such as Xentral) and make decisions based on solid data analysis. • Fluent in German and English. Mandarin skills are a strong plus.

🏖️ Benefits

• Real Impact: From day one, you take full operational responsibility in a highly profitable and rapidly growing e-commerce company. • Focus on What Matters: No unnecessary manual copy-pasting. We invest heavily in automation so you can focus on negotiations, strategy, and optimization. • Flexibility & Trust: Work 100% remotely from anywhere in Germany or from our Munich office – we measure results (KPIs), not presence. • Experience Scaling Firsthand: Grow with us to 20,000 SKUs and actively shape the operational structures of a global D2C player.