Remote Support Technician – LATAM

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🔥 21 minutes ago

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Interprefy

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

💼 Consulting

📦 Logistics

🏨 Hospitality

Consulting • Logistics • Hospitality

Interprefy is a technology company that specializes in providing remote simultaneous interpretation and AI-powered language solutions for multilingual meetings and events. Their services include live captions, AI speech translation, and integration of these solutions into various platforms like Zoom and Teams. Interprefy aims to break down language barriers by offering professional language interpretation and real-time translated speech, accommodating a wide range of events from virtual conferences to live gatherings. The company is a leader in the field of multilingual communication, helping organizations worldwide by leveraging advanced technologies and a global network of interpreters.

📋 Description

• Act as a client facing technical support point during live multilingual events • Guide interpreters, speakers and attendees in a clear, confident and professional manner • Ensure a smooth and high quality experience for all participants • Support the preparation and setup of event environments and platforms behind the scenes • Identify and resolve technical issues related to RSI platforms, videoconferencing tools and event setups • Respond quickly in live environments and maintain control under pressure • Work closely with Project Managers, Senior Technicians and global teams • Support events across different time zones and cultural contexts • Build hands on experience with event technology, AV basics and internal tools • Progress from supporting smaller events to more complex setups • Participate in ongoing training and upskilling

🎯 Requirements

• Strong client facing skills with a professional and calm approach • Experience working in global or multicultural environments, ideally across time zones • Comfortable using digital tools such as Zoom, Teams or similar platforms • Tech confident, with the ability to quickly learn and navigate new technologies • Strong problem solving ability and quick thinking in live situations • Ability to work independently in a fast paced remote environment • English at B2 level or higher • Exposure to virtual, hybrid or onsite events is an advantage • Basic understanding of AV or conferencing setups is a big plus

🏖️ Benefits

• An opportunity to make an impact at a mission-driven organization that facilitates world-changing conversations. • An international and multicultural work environment, where you will be working with an incredibly talented and diverse team spread across the globe. • An open and impact-driven company culture that embraces creativity. • A remote company setting that provides autonomy, flexibility, personal growth opportunities, and the right hardware you need upon joining Interprefy. • Our remote-first culture enables us to reach out to a broader workforce which contributes to a more diverse workforce.