Support Technician – LATAM

🕒 July 31

💃 Latin America – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 39%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Interprefy

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

💼 Consulting

📦 Logistics

🏨 Hospitality

Consulting • Logistics • Hospitality

Interprefy is a technology company that specializes in providing remote simultaneous interpretation and AI-powered language solutions for multilingual meetings and events. Their services include live captions, AI speech translation, and integration of these solutions into various platforms like Zoom and Teams. Interprefy aims to break down language barriers by offering professional language interpretation and real-time translated speech, accommodating a wide range of events from virtual conferences to live gatherings. The company is a leader in the field of multilingual communication, helping organizations worldwide by leveraging advanced technologies and a global network of interpreters.

📋 Description

• Act as a client-facing technical support point during live multilingual events • Guide interpreters, speakers, and attendees professionally • Ensure a smooth, high-quality experience for participants • Support preparation and setup of event environments and platforms • Identify and resolve technical issues related to RSI platforms, videoconferencing tools, and event setups • Respond quickly in live environments and maintain control under pressure • Escalate issues when needed while maintaining ownership and clear communication • Collaborate with Project Managers, Senior Technicians, and global teams • Support events across different time zones and cultural contexts • Build hands-on experience with event technology, AV basics, and internal tools • Progress from smaller events to more complex setups

🎯 Requirements

• Strong client-facing skills with a professional and calm approach • Experience working in global or multicultural environments, ideally across time zones • Comfortable using digital tools such as Zoom, Teams or similar platforms • Ability to quickly learn and navigate new technologies • Strong problem-solving ability and quick thinking in live situations • Ability to work independently in a fast-paced remote environment • English at B2 level or higher • Fixed broadband connection only; mobile and Wi-Fi connections are not accepted • Minimum 100 Mbps download and 20 Mbps upload • Latency below 30 ms • Jitter below 10 ms • Minimum 16 GB RAM; 32 GB preferred • Intel i5 8th generation / Ryzen 5 3rd generation CPU or better, benchmark ≥ 5,550 • Windows 10 Pro or later, or macOS High Sierra or later • Latest Chrome or Edge • Exposure to virtual, hybrid, or onsite events is an advantage • Basic understanding of AV or conferencing setups is a plus

🏖️ Benefits

• Fully remote work environment • Autonomy and flexibility • Personal growth opportunities • Right hardware provided upon joining Interprefy • Ongoing training and upskilling • International and multicultural work environment • Open and impact-driven company culture • Equal-opportunity workplace