Constituent Records Management Manager – Development Services

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CNE Christian Foundation

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤲 Charity

🤝 Non-profit

📚 Education

Charity • Non-profit • Education

CNE Christian Foundation is a religious organization focused on campus ministry, aiming to help students and faculty follow Jesus throughout their lives. With a history dating back over 80 years, the foundation emphasizes spiritual growth, community building, and equipping individuals to become lifelong followers of Christ. It offers resources, volunteer opportunities, and support for students seeking to connect with faith-based communities on college campuses.

📋 Description

• Be a maturing disciple of Jesus Christ: growing in love for God, God's Word, God's people of every ethnicity and culture, and God's purposes in the world • Conduct systematic identification and review of duplicate constituent records in Salesforce using deduplication tools and manual audits • Execute record merge operations with precision, preserving all relevant giving history, relationships, and engagement data • Establish and maintain a deduplication schedule and log, track volume and trends over time • Develop and document merge rules and criteria to standardize the deduplication process across record types (individuals, organizations, households) • Coordinate and execute data append projects using third-party vendors, including NCOA (address updates), email append, phone append, and wealth screening services • Evaluate vendor data quality and manage vendor relationships in partnership with leadership • Maintain a data enrichment calendar aligned to annual fundraising campaigns and appeals • Perform routine maintenance on constituent records including address verification, deceased/inactive flagging, donor preferences, organizational affiliations, and relationship updates • Monitor and resolve data quality flags, system alerts, and exception reports on a regular basis • Partner with development and program staff to resolve data discrepancies surfaced through constituent interactions or returned mail • Manage mass data imports and exports with precision, using Data Loader or comparable tools • Develop, document, and enforce data entry standards and naming conventions across the CRM • Conduct regular data quality audits and produce health metrics reports for leadership • Train and advise staff on data entry best practices to prevent data degradation at the source • Maintain a data governance log and documentation library for all hygiene processes and decisions

🎯 Requirements

• Annually affirm InterVarsity’s Statement of Faith • 2+ years of experience in CRM data management, database administration, or a closely related role • Hands-on experience working within Salesforce, preferably Salesforce NPSP or Nonprofit Cloud • A working knowledge of current Microsoft Software applications (Outlook, Word, Excel, Access and PowerPoint) and Google Sheets is preferred • Leadership experience • Experience with data append vendors and NCOA processing • Strong attention to detail with the ability to manage high volumes of records without sacrificing accuracy • Ability to work independently, manage competing priorities, and meet deadlines • Effective oral and written communication skills • Experience maintaining confidential records • Demonstrated ability and commitment to work in a diverse team environment

🏖️ Benefits

• 403(b) Retirement Savings Plan • 403(b) matching contributions • Dental insurance • Employee assistance program • Employee discounts • Flexible work schedule • Flexible spending accounts • Health insurance • Health savings account • Life insurance • Paid time off • Parental leave • Professional development assistance • Vision insurance