Clinical Supervisor – Virtual Clinical Operations

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Interwell Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚕️ Healthcare Insurance

🧘 Wellness

💰 $46M Series B on 2021-04

Healthcare Insurance • Wellness

Interwell Health is a value-based kidney care provider that partners with physicians to revolutionize healthcare. The company focuses on offering expertise, compassion, and innovative strategies to set high standards within the kidney care industry. Interwell Health aims to slow disease progression and reduce hospitalizations, resulting in improved health outcomes and lower care costs for patients and payers. It has achieved NCQA Population Health Program Accreditation for its comprehensive patient engagement program, Interwell 360. With a decade of experience, Interwell Health manages financial risks and patient needs through a dual approach of patient care and provider enablement. The company collaborates with nephrologists, primary care providers, and payers, supported by a vast network of clinical and non-clinical staff dedicated to patient health.

📋 Description

• Provide leadership, coaching and development for all direct reports to maintain an engaged and productive workforce. • Monitor, supervise and balance workflow of the interdisciplinary virtual clinical care team. • Ensure adequate staffing levels and manage clinician schedules to meet patient demand and needs. • Partner with managers to set, communicate, and monitor clinician performance goals, ensuring alignment with program objectives and quality standards. • Provide ongoing coaching, constructive feedback, and performance support to clinicians, proactively addressing performance issues and identifying opportunities for improvement, growth, and professional development. • Foster a collaborative and inclusive team environment among direct reports, practice partners, and internal stakeholders, where individual differences are valued and leveraged to achieve organizational goals. • Identify opportunities for improving processes and workflows and collaborate with virtual clinical operations leadership and other cross-functional leads to implement changes that enhance efficiency, patient experience, and care quality; monitor the effectiveness of implemented changes and adjust as necessary. • Conduct regular quality assurance reviews of recorded clinician calls to ensure optimal member experience and adherence to clinical standards; ensure patient interactions meet the highest standards of care and empathy. • Assist with interviewing candidates and training of new hires.

🎯 Requirements

• Associate's Degree or higher. • Hold an active unrestricted clinical license (RN, SW, RD, PharmD). • Experience in renal care, chronic disease management, or related clinical care management; telephonic or virtual care program experience preferred. • Minimum 2 years of supervisory experience, preferably leading and developing clinical teams. • Proven ability to coach, motivate, and foster a collaborative, high-performing environment. • Strong ability to analyze performance metrics, patient feedback, and clinical outcomes to identify trends, address operational issues, and drive continuous improvement. • Proficiency with EHRs, telehealth platforms, and Microsoft tools (or equivalent), with the ability to quickly learn and adapt to new technologies. • Excellent verbal and written communication skills, with the ability to build and maintain positive relationships with clinicians, patients, and internal and external partners. • Demonstrated problem-solving, conflict resolution, and organizational skills, including the ability to manage competing priorities and adapt to changing demands. • Knowledge of healthcare regulations (including HIPAA), a strong commitment to patient confidentiality and ethical care, and cultural competence when working with diverse populations.

🏖️ Benefits

• We care deeply about the people we serve. • We are better when we work together. • Humility is a source of our strength. • We bring joy to our work. • We deliver on our promises.