Solution Engineer

🔥 4 hours ago

🌐 Belarus, Poland, +3 more countries – Remote

🇧🇾 Belarus – Remote 🇵🇱 Poland – Remote 🇬🇪 Georgia – Remote 🇦🇲 Armenia – Remote 🇦🇿 Azerbaijan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Intetics

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1995

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Intetics is an innovative company providing custom software development services, specializing in AI and machine learning solutions. They offer Remote In-Sourcing® to build expert teams for software engineering and data processing projects, along with advanced tools like TETRA™ for software quality assessment. Intetics aims to empower businesses by leveraging high-quality data and integrating modern technologies across various industries, including healthcare, finance, and more.

📋 Description

• Serve as the technical bridge between customers and the product • Ensure customer success through expert technical guidance, seamless onboarding, and ongoing support • Work closely with customers to understand their needs, configure solutions that meet their goals, and help them maximize platform value • Serve as a primary point of contact for customer questions • Escalate issues appropriately and keep customers informed • Translate customer-reported issues into clear, reproducible write-ups for software engineers • Build relationships with technical and business stakeholders at customer organizations • Identify opportunities to improve customer experience and product adoption • Configure accounts, set up data, validate data connections, and confirm setup meets customer goals • Expand and reconfigure customer setups as needs grow • Partner with Sales to translate customer requirements into technical configuration • Conduct technical discovery sessions • Create and maintain technical documentation • Troubleshoot technical issues and work with engineering teams to resolve complex problems • Stay current on product features, capabilities, and best practices • Develop deep understanding of customer use cases and industry-specific requirements • Contribute to internal knowledge base and customer-facing documentation

🎯 Requirements

• 3+ years of experience in a customer-facing technical role (Solutions Engineering, Technical Account Management, Implementation, or similar) • Strong technical aptitude with ability to quickly learn new technologies and systems • Excellent communication skills — able to explain complex technical concepts to both technical and non-technical audiences • Experience with data integration, APIs, and database concepts • Proven track record of managing multiple customer projects simultaneously • Strong problem-solving skills and attention to detail • Customer-first mindset with a passion for helping others succeed • Experience with SQL and data analysis (plus) • Familiarity with cloud platforms (AWS, Azure, GCP) (plus) • Background in software development or engineering (plus) • Experience in a SaaS or B2B technology company (plus) • Understanding of enterprise software implementation methodologies (plus)