Director, Enterprise AI Enablement

🕒 June 2

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🤖 Artificial Intelligence

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Intradiem

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🤝 B2B

💰 $35M Debt Financing on 2021-11

Artificial Intelligence • B2B

Intradiem is a provider of Intelligent Automation Solutions specifically designed for customer service teams. Their patented AI-powered technology processes vast amounts of data in real-time to enhance productivity and customer experience within contact centers. Intradiem's solutions focus on aspects such as workforce optimization, contact center automation, and performance management, ensuring that staff can work effectively both in-center and remotely. The technology is built on industry best practices and has reportedly generated significant cost savings and productivity boosts for its clients.

📋 Description

• Own and drive Intradiem's internal AI transformation roadmap, translating company strategy into a prioritized, phased execution plan • Define and manage the AI use case pipeline across intake, evaluation, prioritization, and sequencing across all business functions • Serve as the organizational owner of Intradiem's AI operating model, driving the shift from ad hoc adoption to structured, scalable capability • Establish enterprise AI architecture through strategic framework selection and standardized, reusable development patterns that support consistent delivery across the business • Lead and grow a dedicated AI Enablement team responsible for use case delivery, workflow automation, and business enablement • Balance strategic direction with hands-on involvement, willing to lean in directly on tooling, architecture decisions, and use case execution where needed • Own the management, administration, and optimization of internal AI tools and platforms, ensuring they are well-governed, widely adopted, and delivering measurable value • Report directly to the VP of Technology and serve as the primary internal voice and decision-maker for AI transformation • Evaluate, select, and manage AI products, platforms, and services in partnership with the VP of Technology, with authority to move at speed and scale • Support AI transformation budget allocation in coordination with leadership, ensuring spend is tied to measurable business outcomes • Build, manage, and chair the AI Center of Excellence, Intradiem's cross-functional steering body for AI prioritization, adoption, and accountability • Establish and maintain AI governance frameworks covering responsible use policies, intake processes, and decisioning in partnership with Legal, Security, Compliance, and the People Team • Serve as the designated internal spokesperson for the AI program, collaborating across teams and with strategic partners to communicate progress and maintain alignment • Lead change management efforts to move the business through the AI transformation, building fluency, confidence, and sustainable adoption at all levels • Design and deliver role-based, in partnership with Learning Services, AI enablement programs, workshops, and learning initiatives tailored to technical and non-technical teams • Partner with functional leaders to identify, develop, and deploy AI solutions that reduce manual work, accelerate decisions, and create competitive leverage • Foster a culture of experimentation, innovation, and AI fluency across the organization • Develop and own key AI KPIs tracking adoption, active use cases, time-to-value, and business impact (including ROI and cost/efficiency savings) • Drive quarterly goal accountability for the AI program, reporting progress to leadership and the steering committee • Stay current on emerging AI technologies, regulatory developments, and industry trends to continuously sharpen strategy and decision-making

🎯 Requirements

• 10+ years of experience in SaaS, enterprise software, technology enablement, or transformation roles. • 3 to 5+ years leading AI adoption initiatives, automation programs, or enterprise change management efforts • Hands-on experience with AI and GenAI platforms such as OpenAI, Anthropic, Microsoft Copilot, etc… and a working understanding of LLMs, APIs, and AI-native tooling • Proven ability to lead organizational change and drive adoption across distributed, cross-functional teams • Strong communication and executive presentation skills, with the ability to make complex technical concepts clear and actionable • Experience building and managing high-performing teams in fast-paced environments • Familiarity with AI governance, ethical AI frameworks, data privacy standards, and evolving AI regulations.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development