Senior Customer Success Manager

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October 17

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Introhive

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API • Artificial Intelligence • B2B

Introhive is a software company specialized in providing AI-powered client intelligence solutions for large, sales-focused B2B enterprises. The company's platform automates the capture and enrichment of client data, unlocking insights into networks of relationships and activities to drive growth and collaboration. Introhive aims to increase transparency, operationalize relationships, and enhance productivity by reducing manual data entry in CRM systems, empowering firms to achieve a more connected and client-centric organization. It is highly acclaimed by industry leaders and recognized for its customer intelligence capabilities by analysts such as Gartner and Forrester.

201 - 500 employees

🔌 API

🤖 Artificial Intelligence

🤝 B2B

📋 Description

• Partner with customers to define success plans, key objectives, and measurable outcomes. • Build and maintain strong relationships with stakeholders at all levels, acting as a strategic consultant and advocate. • Monitor account health, analyze usage trends, and proactively address risks to ensure long-term satisfaction and retention. • Drive product adoption by helping customers unlock the full potential of our platform. • Resolve escalations quickly and effectively by collaborating across internal teams. • Lead renewal conversations while identifying opportunities for upselling and cross-selling aligned with customer needs. • Collaborate with Sales, Product, Marketing, and other teams to deliver seamless customer experiences. • Represent the customer’s voice internally, sharing insights that shape product development and company strategy. • Nurture customers into advocates who are eager to share their success stories.

🎯 Requirements

• 5–10 years of experience in Customer Success, Account Management, or a related customer-facing role in SaaS or technology. • Proven success driving renewals, account growth, and customer satisfaction. • Exceptional communication skills—able to translate complex ideas into clear, actionable guidance. • Strong relationship-building ability with a wide range of customers, from SMBs to large enterprises. • Data-driven and detail-oriented, comfortable with reporting and analysis. • Tech-savvy and quick to learn new platforms (experience with CRMs or customer success tools a plus). • Adaptable multitasker who thrives in a fast-paced, dynamic environment. • Bachelor’s degree in Business Administration or equivalent experience.

🏖️ Benefits

• Health insurance • Professional development opportunities