Director of Patient Access Optimization – Implementation

🔥 11 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🔴 Lead

👔 Director

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Intuitive Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🏥 Healthcare

🏨 Hospitality

💼 Consulting

Healthcare • Hospitality • Consulting

Intuitive Health is a healthcare company that partners with hospitals and health systems to develop and operate combined emergency room (ER) and urgent care (UC) facilities using a hybrid ER/UC model. Their model aims to expand market presence, improve payer mix and referral volume, relieve overutilized emergency departments, and shift systems toward value-based care. They offer data-driven site selection, proprietary real estate and payer mix analysis, operational scaling, and business sustainability services. Intuitive Health emphasizes improving access, patient satisfaction, patient retention (with higher revisits), and financial performance for partners; they report 20+ health system partners, 1,000,000+ patient visits per year, 100+ facilities opened and in development, and a 73 NPS average. They are headquartered in Plano, TX and target health systems seeking to implement hybrid ER+UC facilities.

📋 Description

• Responsible for support, management, and execution of patient access operational processes and workflows related to new facility openings and ongoing operational improvement initiatives • Provides detailed notes from observations while working with new site openings • Troubleshoot with/for onsite staff to remove operational obstacles • Provide coaching and encouragement to site level nursing staff in the Intuitive Clinical Operational processes • Elevate operational issues identified to Center Leadership and VP of Implementations • Communication of new site operations status to key stakeholders, including Health System Leadership and Intuitive Health senior management • Provide clear direction, communication, and guidance to mitigate operational risks to all parties • Conduct post implementation analysis and create recommendations based on lessons learned • Drive improvements in the following metrics, against which this position will be evaluated: Registration accuracy, Registration timeframe, Write-offs, Co-pay collections, Co-insurance collections, Patient Net Promoter Score, Left Without Being Seen/Treated, Staff retention

🎯 Requirements

• Bachelor's Degree required • Subject matter expert on registration process in an emergency department • Familiarity with all financial and administrative regulatory requirements relevant to emergency department operations • Minimum of 5 years registration experience at an emergency department • Minimum of 3 years supervising registration personnel in an emergency department • Freestanding ED/UC experience preferred • Experience working in Epic preferred

🏖️ Benefits

• Health insurance • 401(k) matching • Remote work options