Digital Solutions Specialist – Benelux, Austria, Switzerland

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Intuitive

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1995

⚕️ Healthcare Insurance

Healthcare Insurance • Medical Devices

Intuitive is a company known for its innovative surgical technologies, including the da Vinci Surgical Systems which are used for minimally invasive procedures. With three decades of demonstrated performance, Intuitive focuses on advancing healthcare by providing structured and measurable technology training pathways for surgeons, physicians, and OR care teams. Their vision is to improve patient outcomes through less invasive surgical care. Intuitive also offers a visual media platform for collaboration and learning, known as the Da Vinci Hub, and the Simnow platform for surgical training. The company is involved in ongoing innovation to explore new possibilities in surgical care.

📋 Description

• Be a subject matter expert and trusted advisor of our digital solutions for customers (externally) and Intuitive colleagues (internally) • Perform Intuitive Hub in-services, workflow analysis, customization, and optimization to meet customer objectives • Educate and prepare customers for My Intuitive+ including customer onboarding • Monitor and drive the digital products utilization by customers and clinical users • Drive continuous expansion of the user base by working with key hospital staff and thought leaders • Test and troubleshoot functionality of installed systems; identify and document issues to be escalated to digital technical support teams for resolution • Lead clinical teams through training sessions, helping them understand system operation • Onboard, coach, and mentor new and existing team members • Participate in the training and launch of new products and/or procedures • Participate in departmental and cross-functional projects to develop or improve Intuitive processes, deliverables, and other material • Build excellent relationship with internal colleagues, such as dV sales and clinical teams, digital support, marketing and field service • Support complex customer events involving multi-departmental collaboration and multi-faceted solutions • Be a resource to the clinical and administrative team, providing guidance and insight on the use of the Intuitive Hub System • Provides feedback based on client experiences to support and product develop team for process improvements • Prospect for digital solution expansions and upgrades existing base

🎯 Requirements

• Bachelor’s degree or equivalent experience required. Engineering, life science or medical background preferred • 2+ years’ experience in procedural / OR healthcare software required • 2+ years of experience with clinical project integrations • Prior knowledge with EMR/PACS solutions is an advantage • Background in training of clinical and OR staff required • Knowledge of the Procedural/Operating Room environment required • Excellent analytical and problem-solving skills required • Expertise and experience in delivering consulting services to the value to the customer required • Ability to deliver consistent and effective communication • Ability to discover and understand customer needs, engage, and inspire customers to adopt new and effective solutions • Highly organized and able to manage time in a fast-paced environment • Strong communication skills, both written and verbal in Dutch, German and English • Travel >75%

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options