Field Service Engineer

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Intuitive

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1995

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Intuitive is a company known for its innovative surgical technologies, including the da Vinci Surgical Systems which are used for minimally invasive procedures. With three decades of demonstrated performance, Intuitive focuses on advancing healthcare by providing structured and measurable technology training pathways for surgeons, physicians, and OR care teams. Their vision is to improve patient outcomes through less invasive surgical care. Intuitive also offers a visual media platform for collaboration and learning, known as the Da Vinci Hub, and the Simnow platform for surgical training. The company is involved in ongoing innovation to explore new possibilities in surgical care.

📋 Description

• Perform service tasks in an assigned territory, including maintenance, repair, commissioning, and software updates of Intuitive products. • Troubleshoot, diagnose, and resolve technical faults on all Intuitive systems and associated devices according to established processes and service level agreements. • Properly document all service and repair activities. • Coordinate and carry out system and hardware deliveries, installations, and commissioning. • Independently complete all administrative tasks, including spare parts management, service reports, return merchandise authorizations (RMA), expense reports, and other field service documentation within specified deadlines. • Act as the technical interface between the manufacturer and customers. • Build and maintain long-term customer relationships, including ensuring correct system base configurations. • Provide technical customer support during regular operations. • Support customer trainings, briefings, and events as needed. • Provide assistance and coverage in adjacent or neighboring service areas as required.

🎯 Requirements

• Completed vocational training or degree in electrical engineering, mechatronics, or a comparable technical qualification. • Several years of professional experience in medical technology (medtech), ideally with knowledge of operating room (OR) procedures and clinical workflows. • Solid technical knowledge, particularly in working with complex electromechanical systems. • Experience in field service and the ability to independently perform fault analysis and repair on complex technical systems. • Strong team orientation as well as the ability to work independently and responsibly. • Excellent written and verbal communication skills in German and English; French is a plus. • High interpersonal skills and a professional demeanor when interacting with customers and internal contacts. • Structured and reliable administrative working style with strong documentation skills. • High willingness to travel (approx. 50–70%), depending on region and customer distribution.

🏖️ Benefits

• We value every person in their individuality — regardless of gender, ethnic or social origin, religion, disability, age, or sexual identity. Discrimination has no place with us.