Field Service Support Engineer

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Intuitive

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1995

⚕️ Healthcare Insurance

Healthcare Insurance • Medical Devices

Intuitive is a company known for its innovative surgical technologies, including the da Vinci Surgical Systems which are used for minimally invasive procedures. With three decades of demonstrated performance, Intuitive focuses on advancing healthcare by providing structured and measurable technology training pathways for surgeons, physicians, and OR care teams. Their vision is to improve patient outcomes through less invasive surgical care. Intuitive also offers a visual media platform for collaboration and learning, known as the Da Vinci Hub, and the Simnow platform for surgical training. The company is involved in ongoing innovation to explore new possibilities in surgical care.

📋 Description

• The Field Service Support Engineer is responsible for supporting a reduced number of systems within a primary region while providing flexible support across the assigned national territory and occasionally internationally. • Perform all scheduled maintenance activities including system inspections, preventive maintenance, upgrades, and field actions • Troubleshoot, diagnose, and repair Intuitive products within assigned and support customers and IS teams on assigned territories. • Coordinate and perform system installations and hardware delivery • Maintain a smaller primary install base while ensuring high service quality and responsiveness • Provide on-demand support across the entire national territory (all regions within dedicated country) and Overseas territories based on operational needs. • Support additional other regions (EMEA) on an ad hoc basis when required. • Collaborate with Field Service teams to cover gaps (vacancies, absences, workload peaks) • Support Sales and Clinical teams during events, training sessions, and key customer activities, including system demonstrations, clinical workshops and on-site support. • Maintain accurate administrative records (Field Reports, Spare Parts, Expenses, RMAs) • Ensure compliance with company policies, procedures, and operating room protocols • Provide feedback to HQ and take part in continuous improvement projects as required to improve processes and find efficiencies • Complete all required training and maintain technical certifications • Act as a flexible resource to support regional service strategy and operational priorities • Travel frequency: ~60–80% within national/country territory including Overseas territories, and occasionally internationally when needed. • Reside near a major European/international transport hub • Provide mentoring support to junior FSEs when required • Contribute to territory reviews and service performance tracking

🎯 Requirements

• A bachelor’s degree in biomedical engineering, Electrical Engineering, or an equivalent technical diploma is preferred. • 2-4 years of proven experience in field service and electro-mechanical systems troubleshooting. • Strong communication skills • Strong interpersonal and customer-facing skills. • Ability to adapt to dynamic environments and travel frequently. • Strong administrative and organizational skills. • Ability to work independently and cross-functionally. • Clean driving license and ability to handle physical workload requirements. • Fluent in English and relevant local language(s).

🏖️ Benefits

• Health insurance • Flexible working hours • Professional development opportunities