Director of SRE

Job not on LinkedIn

🕒 April 30

🇺🇸 United States – Remote

💵 $175k - $200k / year

⏰ Full Time

🔴 Lead

⛑ DevOps & Site Reliability Engineer (SRE)

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Intus Care

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

☁️ SaaS

🤖 Artificial Intelligence

💰 $13.1M Venture Round on 2023-01

Healthcare Insurance • SaaS • Artificial Intelligence

Intus Care is a healthcare analytics platform that synthesizes healthcare data to identify risks, visualize trends, and optimize care. The company empowers long-term care providers to deliver more effective care to older adults by predicting high-risk patients, reducing expenditures through early risk detection, and improving organizational performance using data-driven insights. Intus Care is particularly beneficial for PACE (Programs of All-Inclusive Care for the Elderly) organizations, providing tools that enable care providers and executives to make informed decisions and proactively manage patient care based on real-time analytics.

📋 Description

• Own and execute the SRE strategy and multi-quarter roadmap across reliability, observability, incident management, QA maturity, and release engineering. • Define, measure, and continuously improve SLAs, SLOs, error budgets, uptime, performance, and operational health metrics across all products and services. • Lead production reliability for the full platform, including monitoring, alerting, on-call operations, incident response, root cause analysis, and MTTR reduction. • Establish release readiness standards, deployment safety controls, and quality gates to ensure stable and predictable product releases. • Manage external SRE vendors and partners, including service delivery, SLA governance, escalations, performance reviews, and compliance expectations. • Lead QA engineering strategy with a focus on automation, regression prevention, test coverage, and reducing escaped defects in production. • Partner with Security and Engineering leaders to ensure cloud infrastructure, CI/CD pipelines, and operational tooling meet HIPAA, SOC2, and internal security standards. • Oversee core platform operations including Azure AKS environments, Kubernetes, GitOps workflows, CI/CD pipelines, GitHub Actions, secrets management, access controls, and audit readiness. • Drive observability maturity using tools such as Grafana, Prometheus, logging platforms, tracing tools, and automated alerting frameworks. • Collaborate with Product, Platform, and Engineering teams to embed reliability and quality best practices throughout the software development lifecycle. • Build, mentor, and scale high-performing SRE and QA teams while fostering a culture of ownership, accountability, learning, and continuous improvement. • Drive adoption of AI-enabled automation and intelligent tooling to reduce manual toil, improve productivity, and strengthen operational excellence.

🎯 Requirements

• 12+ years of SRE, infrastructure, or platform engineering experience, with 5+ years of engineering leadership roles. • Proven track record owning site reliability for complex, multi-tenant SaaS platforms with demanding availability requirements. • Demonstrated experience defining SLA and SLO frameworks, error budgets, and incident management processes at scale. • Experience managing vendor relationships for managed infrastructure or SRE services, including SLA governance and performance management. • Track record leading QA or quality engineering functions, including test automation maturity and release gate ownership. • Strong communication and cross-functional influence skills — able to represent reliability to both technical and non-technical audiences.

🏖️ Benefits

• Own and build the SRE function for a modern healthcare EMR platform serving PACE populations — from the ground up. • Lead a blended team model combining managed services, internal QA, and internal SRE in a high-growth engineering organization. • Work on systems where reliability directly impacts clinical care delivery for vulnerable patient populations. • Shape engineering culture in a company that actively embraces AI-assisted software development with Claude Code. • Fully remote, collaborative engineering environment with direct access to executive leadership.