Head of Operations

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Intus Care

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Healthcare Insurance • SaaS • Artificial Intelligence

Intus Care is a healthcare analytics platform that synthesizes healthcare data to identify risks, visualize trends, and optimize care. The company empowers long-term care providers to deliver more effective care to older adults by predicting high-risk patients, reducing expenditures through early risk detection, and improving organizational performance using data-driven insights. Intus Care is particularly beneficial for PACE (Programs of All-Inclusive Care for the Elderly) organizations, providing tools that enable care providers and executives to make informed decisions and proactively manage patient care based on real-time analytics.

11 - 50 employees

⚕️ Healthcare Insurance

☁️ SaaS

🤖 Artificial Intelligence

💰 $13.1M Venture Round on 2023-01

📋 Description

• Serve as a strategic thought partner to the CEO to support decision-making, prioritization and strategic initiatives through data and insight collection, documentation, analysis, and modeling • Represent the CEO in internal meetings and decision-making forums, ensuring continuity of leadership and clarity of direction • Serve as an internal advisor and sounding board for functional leaders on process design and operational problem-solving • Coordinate board and investor materials with the CEO, CFO, EA, and Business Operations • Provide strategic oversight of People Operations, Talent Acquisition, and Business Operations, ensuring initiatives align to company priorities, key metrics, and consistently embed mission, vision, values in day-to-day operations • Partner with the Senior Director, People Operations, to ensure clarity and alignment between leadership and middle management • Develop, implement, and optimize alignment across departments by connecting dependencies, resolving bottlenecks, and driving cross-functional collaboration and operational consistency • Improve communication and alignment between leadership and middle management • Ensure the leadership team’s priorities, decisions, and tradeoffs are consistently understood across departments • Coordinate company-wide planning processes (operating metrics, annual planning, QBRs) in partnership with functional leaders • Partner with IT Manager to evaluate internal tools and workflows; drive improvements through process optimization and the adoption of automation • Partner with Finance and Talent Acquisition to support resource planning and budgeting processes • Build mechanisms to surface operational risks early, coordinate assignment of accountable owners, and ensure follow-through • Monitor KPIs and operational metrics to inform decision-making and identify areas for improvement • Evaluate and refine internal meetings to ensure the right forums exist for alignment, decision-making and cross-functional coordination

🎯 Requirements

• 10+ years of experience in Operations, Chief of Staff, Strategy, or Business Operations roles, ideally in a high-growth or startup environment (SaaS or healthcare setting preferred) • Proven experience partnering directly with CEOs or executive leadership teams. • Track record of building and scaling cross-functional processes • Experience driving change management, scaling organizational infrastructure, and improving operational efficiency. • Prior involvement in board prep, investor relations coordination, or executive-level communications strongly preferred. • Exceptional organizational and communication skills; ability to influence without authority • Strong analytical and systems-thinking approach; comfortable working with data and automation tools • Collaborative leader who thrives in fast-paced, mission-driven environments • High level of self-awareness and emotional intelligence.

🏖️ Benefits

• Competitive salary and benefits package • Opportunity to work with a passionate and innovative team • Professional development and growth opportunities • Flexible work environment