Technical Support Analyst

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Invenzi

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🔐 Security

☁️ SaaS

🏢 Enterprise

Security • SaaS • Enterprise

Invenzi is a provider of a cloud-native, web-based access control platform that helps organizations automate and centralize physical access management across multiple sites. The solution combines real-time control, integrations with hardware (barriers, readers) and identity technologies (LPR, facial recognition, QR, mobile credentials, fingerprint), reporting and workflow automation to reduce operational costs, improve security and streamline visitor and user management. Invenzi serves enterprise and public-sector customers across airports, ports, energy, healthcare, education, logistics, retail and more, and holds ISO 27001 and ISO 27701 certifications for information security and privacy.

📋 Description

• Assist customers and users by phone, chat, email, or support tools; • Diagnose and resolve issues related to hardware, software, networks, and systems; • Perform configuration, installation, and updates of systems and applications; • Support preventive and corrective maintenance of equipment and technology environments; • Monitor system performance and identify potential improvements or adjustments; • Document tickets, incidents, and technical procedures in the knowledge base; • Perform backup and data recovery processes when required; • Advise users on best practices for system use and information security; • Support deployment of new technologies and solutions with teams and clients; • Contribute to the continuous improvement of processes and technological infrastructure.

🎯 Requirements

• Degree in Information Technology, Information Systems, Computer Engineering, or related fields • Experience in technical support or user support • Knowledge of operating systems, networks, and basic infrastructure • Familiarity with diagnosing and resolving technical issues • Experience with remote access tools is considered a plus • Ability to organize and prioritize tasks

🏖️ Benefits

• Alice health plan • Gympass • 23 business days of time off per year • Flexible working hours • Career development plan • Health insurance