Technical Support Analyst

🕒 July 8

🇧🇷 Brazil – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 57%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Invenzi

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🏥 Healthcare

📦 Logistics

🏗️ Construction

Healthcare • Logistics • Construction

Invenzi is a provider of a cloud-native, web-based access control platform that helps organizations automate and centralize physical access management across multiple sites. The solution combines real-time control, integrations with hardware (barriers, readers) and identity technologies (LPR, facial recognition, QR, mobile credentials, fingerprint), reporting and workflow automation to reduce operational costs, improve security and streamline visitor and user management. Invenzi serves enterprise and public-sector customers across airports, ports, energy, healthcare, education, logistics, retail and more, and holds ISO 27001 and ISO 27701 certifications for information security and privacy.

📋 Description

• Provide support to customers and users by phone, chat, email, or support tools • Diagnose and resolve hardware, software, network, and system issues • Configure, install, and update systems and applications • Assist with the preventive and corrective maintenance of equipment and technology environments • Monitor systems and identify potential improvements or adjustments • Document support interactions, incidents, and technical procedures in the knowledge base • Perform data backup and recovery when necessary • Advise users on best practices for system use and information security • Support the implementation of new technologies and solutions alongside internal teams and customers • Contribute to the continuous improvement of processes and technology infrastructure

🎯 Requirements

• Degree or technical training in Information Technology, Information Systems, Computer Engineering, or a related field • Experience in technical support or user support • Knowledge of operating systems, networks, and basic infrastructure • Familiarity with diagnosing and resolving technical issues • Ability to organize and prioritize requests • Experience with remote access tools (AnyDesk, TeamViewer, Remote Desktop, or similar) — a plus • Experience with access control systems, electronic security, or automation — a plus • Knowledge of turnstiles, gates, controllers, biometric or facial-recognition readers — a plus • Basic knowledge of SQL for querying and analyzing logs and records — a plus • Familiarity with SLAs or ITIL best practices — a plus • Basic or intermediate English for consulting technical documentation — a plus • Coursework in Information Technology, Information Systems, Computer Engineering, Computer Networks, or a related field

🏖️ Benefits

• Flexible working hours • Career development opportunities • Health insurance (subject to the terms of the applicable corporate plan for independent contractors)