Quality Manager

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September 14

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Invisible Technologies Inc.

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Artificial Intelligence • SaaS • Enterprise

Invisible Technologies Inc. is a rapidly growing company that integrates world-leading AI with global human talent to enable AI adoption for enterprises. By combining artificial intelligence with human expertise in an integrated platform, Invisible Technologies focuses on training AI models, automating processes, and enhancing digital operations. The company's services include AI training, enablement, and intelligent operations solutions, catering to various industries such as financial services, healthcare, eCommerce, and technology. With significant growth recognized by the Deloitte Technology Fast 500 in 2024, Invisible Technologies helps organizations achieve transformational outcomes and significant ROI through expert process automation and AI solutions.

51 - 200 employees

Founded 2015

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

📋 Description

• Ensure AI training and multilingual data operations maintain the highest standards of accuracy, consistency, cultural relevance, and linguistic excellence. • Act as a quality guardian across enterprise delivery programs, including human-in-the-loop (HITL) workflows and advanced multilingual data generation processes. • Partner with Operations Managers, project leads, and client stakeholders to define and implement robust quality assurance protocols. • Conduct proactive QA audits and root-cause analyses to drive performance improvements and maintain client trust and satisfaction. • Work closely with Delivery, Product, Engineering, and Customer Success teams to address quality concerns and build preventive measures. • Identify process inefficiencies or gaps and streamline operations to improve delivery accuracy and speed. • Generate regular reports and insights on delivery performance trends, multilingual QA activities, and recommendations to leadership. • Develop and implement comprehensive QA frameworks for large-scale AI data and multilingual delivery workflows. • Evaluate and implement QA tools and automation frameworks to streamline quality checks and reduce manual errors.

🎯 Requirements

• Bachelor's degree in Operations Management, Engineering, Computer Science, Linguistics, or related field. • Proven expertise in language QA concepts and workflows, including linguistic quality assessment, cultural adaptation, and managing multilingual projects. • 5+ years of experience in quality assurance, service delivery, or operations, preferably in a tech, localization or AI-focused environment. • Deep understanding of delivery and multilingual lifecycles, QA methodologies, and performance metrics. • Experience working in agile environments and using project management tools. • Strong analytical skills with experience in data-driven decision-making. • Familiarity with AI/ML concepts and workflows is a strong plus. • Analytical mindset, sharp eye for detail, and passion for operational excellence.

🏖️ Benefits

• Invisible is committed to fair and competitive pay, ensuring that compensation reflects both market conditions and the value each team member brings. • For this position, the annual salary ranges by location are: Tier 1 $132,000—$147,300 USD; Tier 2 $120,000—$134,000 USD; Tier 3 $108,000—$120,000 USD. • Bonuses and equity are included in offers above entry level. • Compensation will be adjusted to reflect local market conditions and cost-of-living differentials. • Reasonable accommodations for individuals with disabilities (contact accommodation@invisible.email).