Customer Success Manager

Job not on LinkedIn

April 2

⚔️ Virginia – Remote

Although this job is listed in Virginia, this company may be open to hiring remote in other states.

☕ Washington – Remote

Although this job is listed in Washington, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

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IOTAP Inc.

WebsiteLinkedInAll Job Openings

B2B • SaaS • Enterprise

IOTAP Inc. is a Microsoft Dynamics partner that specializes in providing customer relationship management (CRM), billing automation, and subscription management solutions. The company focuses on leveraging technology to enhance communication and collaboration for businesses by offering services such as business process automation and integrated channels for internal and external customer interactions. Their aim is to help clients increase revenue, enhance customer experiences, and streamline operations efficiently.

51 - 200 employees

Founded 2004

🤝 B2B

☁️ SaaS

🏢 Enterprise

📋 Description

• IOTAP is the creator of Work 365. • Work 365 is a SaaS application for companies generating revenue through a subscription model. • Work 365 users are Services companies and Cloud Resellers that are looking to grow their revenue. • We have users around the world and global team that supports our customer’s needs. • We are looking for someone with an imagination that can work in a fast-paced environment, with a global team with plenty of flexibility and opportunity to grow. • You will be working with the business leaders to drive outcomes in a fast-growing market. • As a Customer Success Manager, you will partner with customer stakeholders to understand their business objectives and align Work 365’s solutions accordingly, supporting growth in our scale-up accounts and interacting with founders, owner-operators, and other C-level executives within our scale-up accounts. • You will monitor customer adoption, drive engagement, and support customers throughout their journey. • This role is ideal for someone with a strong technical aptitude, customer-first mindset, and problem-solving skills.

🎯 Requirements

• 2+ years of experience in customer success, account management, consulting, or a related role (SaaS or software experience preferred) • Strong relationship management skills, with a customer-centric and empathetic approach • Technical proficiency —comfortable explaining complex processes to both technical and non-technical stakeholders • Excellent communication skills (written, verbal, and presentation) • Data-driven mindset, able to use metrics and analysis to make strategic decisions • Project management skills —capable of juggling multiple priorities in a fast-paced environment • Experience with Microsoft Dynamics, Power Apps, or CSP programs • Strong troubleshooting and problem-solving skills, with a proactive approach to issue resolution • Detail-oriented with a sense of urgency, thriving in an environment that requires quick responses