Senior Client Success Lead, Global Enterprise Partnerships

August 23

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IP House

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Cybersecurity • Compliance • Pharmaceuticals

IP House is a global leader in intellectual property protection, offering comprehensive services to defend brands against piracy, counterfeiting, and other forms of IP infringement. With a vast network of over 550 investigators and specialists, IP House provides proactive enforcement, investigative support, and educational resources aimed at safeguarding the rights of businesses across multiple industries. Their approach combines rigorous investigation, legal collaboration, and strategic partnerships with law enforcement to effectively address and mitigate intellectual property crimes on a global scale.

501 - 1000 employees

Founded 2024

🔒 Cybersecurity

📋 Compliance

💊 Pharmaceuticals

📋 Description

• Manage a select portfolio of sophisticated, enterprise-level clients across global services • Nurture and grow existing relationships with focus on retention and satisfaction • Coordinate onboarding, service delivery, and regular strategic reviews • Partner with Operations, Product, and Client Solutions teams for global service delivery • Translate client needs into operational priorities and track follow-through • Identify opportunities to expand service utilization within existing accounts • Track and report KPIs, SLAs, and client satisfaction metrics • Contribute to best practices and scalable processes for enterprise client success

🎯 Requirements

• Bachelor’s degree (or equivalent) required • 6–8 years in client success, account management, or strategic relationship roles—preferably in IP enforcement, legal services, SaaS, or professional services • Demonstrated experience managing complex, enterprise-level global accounts • Strong organizational skills with the ability to operate across multiple time zones • Exceptional interpersonal and communication skills, with the ability to build trust with senior stakeholders • Strategic thinker with a client-first mindset and proven track record of driving retention and satisfaction • Experience working in a distributed, cross-functional environment • Proficiency with CRM systems and reporting tools • CTIPS Certification preferred

🏖️ Benefits

• flexible work environment • comprehensive benefits package designed to support the health, well-being, and financial security of our employees and their families