Associate Product Manager

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iPacket

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

☁️ SaaS

🤝 B2B

SaaS • B2B

iPacket is a SaaS company that provides CRM-integrated digital vehicle presentation and dealership marketing tools. It automates assembly of VIN-specific documentation (OEM window stickers, build sheets, manuals and recon histories) into shareable digital packets accessible via a Chrome extension and mobile apps, and offers AI-enabled data retrieval, multi-language support, microdata heatmapping and targeted VIN-specific advertising to help dealerships increase inventory turn and customer engagement.

📋 Description

• Partner with Product, Engineering, Support, and Operations teams to validate workflows and improve launch quality • Support product launches and releases by coordinating readiness activities across teams • Identify operational risks, edge cases, downstream impacts, and process gaps prior to release • Assist with release validation, issue tracking, and user acceptance testing activities when needed • Help improve release processes, documentation standards, and operational handoffs • Contribute to a culture of continuous improvement across product delivery, communication, and operational workflows • Serve as a connective point between Product, Engineering, Support, Operations, and other business teams • Help improve visibility into current initiatives, product capabilities, and upcoming releases • Coordinate communication related to product changes, operational impacts, and internal enablement • Gather and synthesize feedback from internal stakeholders to identify recurring friction points and improvement opportunities • Help identify opportunities to improve internal tooling, workflows, and operational processes • Support roadmap initiatives related to internal systems, process optimization, and operational scalability • Independently coordinate and drive smaller-scale operational and workflow improvement initiatives • Partner with stakeholders to improve efficiency across product delivery and support workflows • Explore opportunities for automation and AI-assisted workflow improvements • Partner with Product Managers to maintain clarity, alignment, and operational follow-through across initiatives • Review and organize enhancement requests, operational feedback, and reported issues • Help maintain clarity and alignment within project management and tracking systems • Support ongoing product operations and process improvement initiatives

🎯 Requirements

• Bachelor’s degree in Business, Information Systems, Computer Science, or related field preferred • 1–3 years of experience in product management, product operations, business analysis, software support, project coordination, or related roles • Strong organizational skills with attention to detail and follow-through • Excellent written and verbal communication skills • Ability to navigate ambiguity and work cross-functionally in a collaborative environment • Comfortable balancing operational coordination with strategic process improvement • Strong problem-solving and systems-thinking mindset • Familiarity with Agile or Scrum development environments • Experience using project management and collaboration tools such as Jira, Linear, Confluence, Zendesk, or similar platforms • Experience coordinating software releases, testing activities, or operational workflows • Ability to identify patterns, inefficiencies, and opportunities for process improvement • Interest in AI tools, workflow automation, and operational scalability • Basic technical understanding of APIs, databases, or web applications is a plus

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities