Field Service Technician

October 31

🔔 Pennsylvania – Remote

Although this job is listed in Pennsylvania, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

🚫👨‍🎓 No degree required

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Ipsen USA

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Manufacturing

Ipsen USA is a company that specializes in the design and production of advanced vacuum and atmosphere furnaces used in heat treatment and brazing processes. With a strong commitment to innovation and customer support, they offer expertly engineered solutions backed by a comprehensive service for the lifetime of the equipment. Ipsen operates centers of excellence in Germany and the United States, providing reliable and precise results for their clients worldwide. The company is focused on enhancing furnace performance with ongoing innovation and technical expertise, aiming to boost the operational capabilities of their diverse client base.

201 - 500 employees

Founded 1948

📋 Description

• Performs service work assignments as directed by the HUB Lead or Regional Service Manager. • Installs new equipment and repairs existing equipment at customer's facility, to ensure proper operational functionality according to the equipment specification & scope of work outlined in the Sales Order or Field Service work instruction. • Complete service jobs of heat treatment equipment at the customer site to provide on-site technical assistance to help repair, troubleshoot, perform preventative maintenance, calibrations, etc. • Reviews equipment reports and documentation from the customer and other field representatives to aid in troubleshooting equipment faults. • Coordinates problem solving activities through central support structure, including Tech Support, AMS Parts group, Engineering, or Customer Service Managers, to expedite required repairs. • Function as first point of contact for customers with existing service contracts. • Accurately and timely record hours worked, job assignments, and submit expense reports. • Document performed service jobs and record possible warranty claims. • Trains on essential skills through workshops, bulletins, and on-the-job shadowing, based on field insights and company offerings. • Works safely and follows all Ipsen safety protocols and policies.

🎯 Requirements

• Ability to respond to questions from groups of managers, clients, customers, and the general public. • Ability to promote a professional appearance and represent Ipsen positively. • Ability to calculate figures and amounts, proportions, percentages, area, circumference, and volume. • Ability to apply concepts of basic algebra and geometry, service area, volume, and pressures. • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. • Knowledge of basic computer operations and software programs. • Possess mechanical and/or electrical aptitude and skills. • Possess good problem-solving and troubleshooting skills with hands-on mentality. • Ability to work independently with minimal supervision and key decision-making skills. • Possess strong customer service focused mentality. • Must have a current, valid driver’s license and service automobile insurance coverage as stated in the Ipsen Travel Policy. • Ability to travel up to 90% of the time, mostly domestic with occasional international.

🏖️ Benefits

• Day-One Benefits – Enjoy our full benefits package starting your very first day—no waiting period required. • 401(k) with Company Match – We invest in your future with a generous 401(k) plan and company contributions to grow your savings faster. • Paid Time Off – Recharge and take the time you need with our competitive vacation package, paid holidays and PTO. • Tuition Reimbursement – We support your growth. Advance your education and career with our tuition assistance program.