Monitoring Analyst – Night Shift

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🕒 February 20

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IPV7

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

🔒 Cybersecurity

Cybersecurity • Cloud Computing • Consulting

IPV7 is a business solution partner that specializes in engineering services, consulting, cyber security, network management, and cloud computing. The company provides tailored solutions for Internet Service Providers (ISPs), telecommunication companies, government, and enterprise sectors across Latin America. Its focus areas include technical and operational auditing, risk assessment, and strategic consultancy to facilitate robust network systems and software solutions.

📋 Description

• Monitor network assets and track alarms generated by monitoring tools. • Work on resolving low- to medium-complexity logical network issues. • Perform initial analysis and basic troubleshooting in network environments. • Escalate and dispatch client technical teams in response to alarms or tickets. • Contact carriers and third-party circuit providers when necessary. • Provide customer support via phone, multichannel platforms, and other support channels. • Document incidents, procedures, and network diagrams. • Support analytical teams with low- to medium-complexity technical requests. • Participate in technical, operational, and ongoing professional development training.

🎯 Requirements

• Proficiency with Office productivity tools (e.g., Microsoft Office). • Basic knowledge of routers, switches, OLTs, servers, and other network equipment. • Basic understanding of the IP protocol. • Familiarity with SNMP for asset monitoring. • Basic knowledge of Telnet and SSH protocols. • Experience with connectivity tests (ping, traceroute). • Understanding of the technical architecture and operation of Internet Service Provider (ISP) networks.