Senior CRM Project Manager

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Ingersoll Rand

WebsiteLinkedInAll Job Openings

10,000+ employees

⚡ Energy

☁️ SaaS

Energy • Manufacturing • SaaS

Ingersoll Rand is a global company focused on innovation and sustainability within the industrial sector. With a core commitment to improving lives through effective and energy-efficient solutions, Ingersoll Rand develops groundbreaking technologies that enhance efficiency and performance across various industries. The company places a strong emphasis on diversity, equity, and inclusion, nurturing a culture that values unique perspectives and fosters a sense of belonging among its workforce.

📋 Description

• Lead the execution of strategic CRM initiatives across Sales, Service, Customer Experience, Commercial Excellence, and Digital Transformation domains. • Own initiative delivery from intake and planning through deployment, stabilization, and value realization. • Define initiative scope, objectives, milestones, deliverables, success criteria, and execution plans. • Ensure initiatives remain aligned with portfolio priorities, business objectives, and roadmap commitments. • Drive accountability across business and IT stakeholders to achieve committed outcomes. • Act as the primary coordination point between business stakeholders, CRM Portfolio teams, CRM IT delivery teams, vendors, and supporting functions. • Facilitate alignment between business requirements, technical solutions, delivery capacity, timelines, and dependencies. • Ensure business priorities and expected outcomes are clearly understood throughout the delivery lifecycle. • Remove execution barriers and proactively drive issue resolution. • Partner with Business Initiative Leads and CRM IT teams to translate business needs into executable epics, features, and user stories. • Support backlog prioritization and refinement activities. • Coordinate sprint planning, dependency alignment, and release planning across multiple teams. • Track execution progress and ensure delivery commitments are achieved. • Promote delivery excellence and agile best practices. • Identify, manage, and resolve cross-functional dependencies across business units, regions, systems, and technology teams. • Maintain visibility of initiative timelines, risks, assumptions, constraints, and mitigation plans. • Escalate critical issues and drive decision-making when required. • Provide transparent and structured status reporting to leadership and stakeholders. • Leverage CRM dashboards, KPI frameworks, funnel analytics, adoption metrics, data quality insights, and executive reporting to support initiative planning and prioritization. • Partner with CRM Analytics & Insights teams to define success metrics and measure business outcomes. • Monitor initiative performance against expected business value. • Ensure delivery decisions are supported by data and measurable impact. • Collaborate with the CRM AI Enablement Manager to identify opportunities to embed AI capabilities into CRM processes and initiatives. • Support delivery and adoption of AI-enabled CRM solutions, including copilots, intelligent workflows, automation, recommendations, and agent-based capabilities. • Incorporate AI-related dependencies, risks, readiness activities, and business impacts into initiative plans. • Help drive successful implementation of AI-powered business transformation initiatives. • Coordinate User Acceptance Testing (UAT) planning and execution. • Ensure business readiness activities are completed prior to deployment. • Partner with Change & Adoption teams to support communications, training, release readiness, and stakeholder engagement. • Facilitate successful transition from delivery into business adoption. • Contribute to the evolution of CRM delivery methodologies, governance practices, and portfolio management standards. • Identify opportunities to improve execution efficiency, stakeholder engagement, and value delivery. • Promote a culture of accountability, collaboration, innovation, and continuous improvement.

🎯 Requirements

• Bachelor’s degree in Business, Engineering, Information Systems, Analytics, Computer Science, or a related field. • 5+ years of experience leading complex CRM, digital transformation, business transformation, technology delivery, consulting, or commercial excellence initiatives. • Proven experience delivering cross-functional initiatives involving multiple stakeholders, business functions, and technology teams. • Experience working within Agile delivery environments, including backlog management, sprint planning, and iterative delivery models. • Strong understanding of CRM-enabled business processes, preferably within Sales, Service, Customer Experience, or Commercial Excellence functions. • Experience partnering closely with IT delivery organizations and technology implementation teams. • Experience using CRM data, business analytics, KPI frameworks, and reporting to support decision-making and value realization. • Exposure to AI-enabled business processes, workflow automation, CRM copilots, or digital transformation initiatives involving artificial intelligence is highly desirable. • Excellent stakeholder management skills with the ability to influence and drive alignment without direct authority. • Strong organizational, planning, prioritization, and execution capabilities. • Excellent verbal and written communication skills, including executive-level presentations and status reporting.

🏖️ Benefits

• Private health insurance • Life insurance coverage • Pension plan • Flexible working arrangements • Employee stock programs and recognition initiatives • Access to wellbeing and employee assistance programs