Iron Mountain
10,000+ employees
Founded 1951
🏢 Enterprise
☁️ SaaS
🔐 Security
Enterprise • SaaS • Security
Iron Mountain is a global leader in information management services, offering a wide range of solutions such as digital transformation, data and IT security, asset lifecycle management, and records storage. With operations across more than 60 countries, the company serves various industries including financial services, healthcare, public sector, and energy. Iron Mountain's services aim to protect, unlock, and extend the value of customers' information, leveraging advanced technologies like its InSight Digital Experience Platform to unify physical and digital data. The company also provides warehousing and logistics solutions, with a strong focus on sustainability and security.
Customer Success Executive
🕒 May 6
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Iron Mountain
10,000+ employees
Founded 1951
🏢 Enterprise
☁️ SaaS
🔐 Security
Enterprise • SaaS • Security
Iron Mountain is a global leader in information management services, offering a wide range of solutions such as digital transformation, data and IT security, asset lifecycle management, and records storage. With operations across more than 60 countries, the company serves various industries including financial services, healthcare, public sector, and energy. Iron Mountain's services aim to protect, unlock, and extend the value of customers' information, leveraging advanced technologies like its InSight Digital Experience Platform to unify physical and digital data. The company also provides warehousing and logistics solutions, with a strong focus on sustainability and security.
📋 Description
• Build and maintain deep customer relationships to understand organisational goals. • Proactively manage the contract renewal process and negotiate pricing to ensure customer retention. • Research and resolve complex billing or service issues while conducting compliance assessments.
🎯 Requirements
• Proven experience in a customer-facing commercial role, preferably within the Information Management or Data Protection industry. • Strong knowledge of Sales Force Dot Com (SFDC) and internal reporting systems. • Proven ability to perform customer service analysis and make recommendations on appropriate pricing structures or contract requirements. • Exceptional relationship management skills with the ability to use appropriate methods of persuasion when soliciting agreement from stakeholders.
🏖️ Benefits
• Competitive compensation and benefits aligned with your experience. • Flexible work options to support a healthy work–life balance. • Comprehensive health, wellness, and retirement plans. • Opportunities for continuous learning and professional growth.
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