Desktop Engineer

🕒 May 19

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Iron Mountain

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1951

🏢 Enterprise

☁️ SaaS

🔐 Security

Enterprise • SaaS • Security

Iron Mountain is a global leader in information management services, offering a wide range of solutions such as digital transformation, data and IT security, asset lifecycle management, and records storage. With operations across more than 60 countries, the company serves various industries including financial services, healthcare, public sector, and energy. Iron Mountain's services aim to protect, unlock, and extend the value of customers' information, leveraging advanced technologies like its InSight Digital Experience Platform to unify physical and digital data. The company also provides warehousing and logistics solutions, with a strong focus on sustainability and security.

📋 Description

• Manage the entire software and hardware lifecycle for Apple devices. • Proactively manage security vulnerabilities, system hardening (CIS benchmarks), and operating system/application patching across the Mac fleet in line with company SLAs to ensure minimal disruption to users. • Utilize scripting languages (Bash, Zsh, Python) to automate repetitive tasks and streamline processes. • Diagnose, track, and resolve complex performance and compatibility issues across macOS platforms. • Provide similar systems engineering support for Windows devices and operate effectively in secure environments requiring security clearance.

🎯 Requirements

• Relevant experience as a Systems Engineer alongside of experience as a Support Engineer, preferably within a large corporate environment managing a large fleet (1000+) of Mac devices. • In-depth knowledge of macOS, iOS, and iPadOS system internals. • Hands-on experience with modern MDM solutions is required, with expert-level knowledge of Kandji highly preferred (experience with Jamf Pro or Workspace ONE is also valuable). • Strong scripting skills for automation using Bash, Zsh, and/or Python. • Practical experience with Apple Business Manager (ADE/DEP, VPP), Tanium management tools, and ITSM platforms like ServiceNow. • Proven ability as an innovative thinker and creative problem-solver who can build effective working relationships within a global, collaborative team environment. • Excellent written and oral communication skills in English. • Candidates must be eligible or approved for UK Government security clearance.

🏖️ Benefits

• Flexible work options to support a healthy work-life balance alongside paid time off and holiday allowances. • Comprehensive health, wellness, and retirement plans. • Continuous learning opportunities and pathways for professional development within a global organization.