IR Pros
B2B • Energy
IR Pros is a U. S. -based industrial refrigeration company that designs, installs, services, and maintains ammonia, CO2 and Freon-based refrigeration systems for commercial and industrial clients. The company offers engineering-driven design-build and retrofit solutions, 24/7 maintenance and repair, parts supply, and technician training, focusing on energy-efficient infrastructure, reliability, and reducing customers' carbon footprint across cold storage, food processing, and other mission-critical facilities.
Regional Service Director – Midwest
Job not on LinkedIn
October 24
IR Pros
B2B • Energy
IR Pros is a U. S. -based industrial refrigeration company that designs, installs, services, and maintains ammonia, CO2 and Freon-based refrigeration systems for commercial and industrial clients. The company offers engineering-driven design-build and retrofit solutions, 24/7 maintenance and repair, parts supply, and technician training, focusing on energy-efficient infrastructure, reliability, and reducing customers' carbon footprint across cold storage, food processing, and other mission-critical facilities.
📋 Description
• Oversee service operations for industrial refrigeration systems (ammonia and CO₂ applications). • Ensure excellent maintenance, repair, and emergency service performance while maintaining safety, profitability, and client satisfaction. • Provide hands-on leadership for service managers and technicians in their region. • Execute regional service plans aligned with corporate strategy and goals. • Lead, mentor, and develop service managers, technicians, and support staff. • Collaborate with executive leadership and peer directors to improve service quality and customer retention. • Oversee daily operations for preventive maintenance, repairs, and emergency response. • Ensure compliance with SLAs, safety standards, and IIAR/OSHA regulations. • Monitor scheduling, dispatching, and resource allocation to improve efficiency. • Track and report on key performance indicators (response time, quality, customer satisfaction).
🎯 Requirements
• Bachelor’s degree in Mechanical Engineering, Industrial Technology, Business Administration, or a related field (preferred but not required with equivalent experience). • 7+ years of experience in industrial refrigeration or HVAC service operations. • 3+ years of leadership experience managing field service teams or multi-site operations. • Strong working knowledge of ammonia and CO₂ refrigeration systems. • Proficiency with service management software, ERP systems, and reporting tools. • Excellent communication, problem-solving, and leadership skills. • Willingness to travel throughout the Midwest region.
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