Technical Support Manager

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Irth Solutions

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SaaS • Energy • Telecommunications

Irth Solutions is a market-leading provider of a SaaS platform focused on enhancing resilience and reducing risk in the management of critical network infrastructure. Their solutions are trusted by energy, utility, and telecom companies across the U. S. and Canada, offering capabilities in damage prevention, training, asset inspections, land management, and 811 ticket management. By leveraging business intelligence, analytics, and geospatial data, Irth Solutions provides comprehensive situational awareness to proactively manage and mitigate risks in network infrastructure. The acquisition of OneBridge Solutions enhances their asset performance management offerings.

51 - 200 employees

Founded 1995

☁️ SaaS

⚡ Energy

📡 Telecommunications

💰 Private Equity Round on 2015-07

📋 Description

• Participate in defining project requirements by collaborating with internal teams and clients. • Assist Business Analysts to create detailed Statements of Work (SOW) for new development efforts. • Collaborate closely with Account Executives, Engagement Managers, and the broader DevOps organization to ensure successful delivery of the agreed Statements of Work, adhering to project timelines and client expectations. • Plan and estimate sprint work based on the customer's current priorities, ensuring alignment with project goals and deadlines. • Manage defect resolution processes for customers, addressing issues promptly and effectively to maintain project quality and client satisfaction. • Develop a deep understanding of the customer's business processes, applications, and technical architecture to provide tailored and effective solutions. • Construct architecture designs and data flows for system integrations between internal and customer systems. • Maintain clear and consistent communication with clients, providing detailed project statuses, addressing technical challenges, and delivering comprehensive release notes. • Engage with the customer's internal IT and engineering teams to discuss and investigate technical issues, fostering strong collaboration and efficient problem-solving. • Lead the development of new features and solutions for clients, guiding the development team to deliver high-quality code that aligns with project requirements. • Ensure the adherence to best coding practices within the team by conducting thorough code reviews and offering constructive feedback to maintain code quality and reliability. • Manage a pool of retainer hours, whether internal or external, effectively allocating resources to meet project demands and client needs. • Stay updated with industry trends, emerging technologies, and advancements in cloud software development to continuously enhance the team's technical skills and capabilities.

🎯 Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field. • 3+ years of proven experience in cloud software development, with a strong background in managing complex projects and teams. • Solid understanding of cloud technologies, DevOps practices, and agile methodologies. • Exceptional project management skills, with the ability to effectively plan, execute, and deliver projects within established timelines. • Excellent communication and interpersonal skills, enabling effective collaboration with clients, internal teams, and stakeholders. • Strong problem-solving abilities and a track record of successfully resolving technical challenges in a client-facing environment. • Proficiency in RESTful APIs, PHP, HTML / JavaScript / CSS, relational databases (MySQL or similar), and familiarity with cloud service providers (AWS or similar). • Leadership experience with a demonstrated ability to mentor, guide, and lead a team of developers to achieve project goals. • Prior experience in managing client relationships and delivering on client expectations. • Detail-oriented mindset with a commitment to maintaining code quality and following best practices.

🏖️ Benefits

• Join a dynamic, growing company that is well respected in its industry. • Competitive salary • Health plans options including medical, dental, & vision • 401k (US), RSP (Canada) + company match • Flexible PTO policy plus company-paid holidays • Benefits options such as health insurance, life insurance, discounts and perks programs • Generous “work from home” stipend to get you started • Team events including monthly lunches for everyone, volunteer outings, and quarterly gatherings • Hybrid employees have access to snacks, beverages and coffee at our Columbus office