Customer Service Representative

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🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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iSales Solutions LLC

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤝 B2B

⚡ Productivity

☁️ SaaS

B2B • Productivity • SaaS

iSales Solutions LLC is a leading provider of Pipedrive implementation and training services, empowering sales teams to close more deals and maximize sales success. With over six years of experience and a strong presence in North America, iSales Solutions helps businesses optimize their sales processes by providing professional setup, customization, onboarding, and continuous optimization of Pipedrive. The company focuses on increasing lead conversion rates, enhancing salesperson productivity, and offering managers valuable sales insights. iSales Solutions partners with companies to organize their sales processes, improve follow-up with prospects, and capitalize on cross-sell and upsell opportunities.

📋 Description

• Manage large amounts of inbound and outbound calls in a timely manner • Follow communication “scripts” when handling different topics • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives • Build sustainable relationships and engage customers by taking the extra mile • Keep records of all conversations in our call center database in a comprehensible way • Frequently attend educational seminars to improve knowledge and performance level • Meet personal/team qualitative and quantitative targets

🎯 Requirements

• Your internet connection speed greater than or equal to a download rate of 200 Mbps and an upload rate of 50 Mbps • You can connect to your internet provider's service with a hard-wired connection? • You able to provide a professional setting while working that is free from noise or distraction? • Education: High school or equivalent (Required) • Experience: Customer service: 3 years (Required) • Call center: 3 years (Required) • Data entry: 1 year (Required) • Administrative: 1 year (Required) • English (Required)

🏖️ Benefits

• 100% Paid training • Work From Home • Medical, Dental & Vision Insurance • 401k with company match • 9 Paid Holidays • Paid time off • Sick Time • $750 Referral Bonus Program • Voluntary Short/Long Term Disability • Voluntary Life Insurance • Employee assistance program • Health savings account • Tuition reimbursement