Island
51 - 200 employees
What if the enterprise had complete control over the browser? What would it mean for security, for productivity, for work itself?
Technical Account Manager – ANZ
🕒 May 8
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Island
51 - 200 employees
What if the enterprise had complete control over the browser? What would it mean for security, for productivity, for work itself?
📋 Description
• Be the Trusted Advisor - You’ll serve as the technical point of contact for a portfolio of Island customers, guiding them through every stage of their journey — from onboarding to operational maturity. • Support & Troubleshooting - Proactively manage and assist with support cases, feature requests, and escalations. You’ll open, monitor, and drive resolution, keeping customers in the loop every step of the way. • Enablement & Training - Train customer teams on how to deploy, manage, and operationalize Island using best practices that ensure long-term success. • Configuration & Optimization - Help customers get the most out of Island by tailoring configuration guidance to their unique environment, aligned with security, performance, and usability goals. • Feature & Release Guidance - Keep your customers informed of upcoming releases and new capabilities — and show them exactly how new features can benefit their teams. • Collaborate Across Teams - Partner with Product, Engineering, Support, and Customer Success to deliver a unified customer experience and provide feedback that influences the roadmap.
🎯 Requirements
• 5+ years in a technical account management, solutions engineering, or post-sales technical role in software or cybersecurity. • Strong technical foundation and experience supporting enterprise IT products, ideally SaaS or security platforms. • Experience handling customer escalations, support tickets, and technical project management. • Excellent communication skills — able to clearly articulate complex ideas to technical and non-technical audiences. • Comfortable with tools like Salesforce, Jira, Confluence, and remote collaboration platforms. • Bachelor’s degree in a technical discipline or equivalent experience preferred.
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