Call Centre Representative - U.S. Medical Billing Collections

Job not on LinkedIn

March 26

Apply Now

Receive Emails with Similar Jobs

iSTA Solutions

WebsiteLinkedInAll Job Openings

B2B • Healthcare Insurance • SaaS

iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.

1001 - 5000 employees

🤝 B2B

⚕️ Healthcare Insurance

☁️ SaaS

📋 Description

• ISTA Personnel Solutions South Africa is a global BPO company partnering with a U.S.A Medical Billing Company. • Looking for an experienced Call Centre Representative with expertise in Medical Billing Collections, specifically handling U.S. healthcare insurances. • Strong understanding of US healthcare, billing terms, and processes required. • As a customer-facing position, professionalism and empathy in patient interactions are essential. • This role requires you to work EST hours, Mon - Fri, from 9am to 6pm EST time. • This is a remote role for South African Citizens only. • A fixed fibre line with a minimum speed of 25 Mbps (upload & download) is mandatory. • A reliable power backup solution is required. • Responsibilities include patient payment collection, claims review, billing system management, AR reduction, compliance, client communication, and problem resolution.

🎯 Requirements

• Exceptional English communication skills (comprehension, fluency etc.); • Customer Service with a collections background • Skilled in MS Office (Word) and Outlook • Strong work ethic; • A fast learner; • Excellent problem-solving abilities.