Case Manager - Billing

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June 6

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iSTA Solutions

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B2B • Healthcare Insurance • SaaS

iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.

1001 - 5000 employees

🤝 B2B

⚕️ Healthcare Insurance

☁️ SaaS

📋 Description

•I STA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client offering Billing and Accounts Receivable Management Services in the Healthcare Sector, and are seeking a Healthcare Case Manager & Billing Lead with USA experience. •This role requires a minimum of 1-year experience in the USA Healthcare Industry, with strong knowledge of medical billing (claims), initial authorization processing (In-patient) and case management (reviewing clinicals) and MS Office. •Working Hours: This role requires you to work USA hours Mon - Fri from 9am to 6pm EST (15h00pm to midnight South African time, however these hours are subject to change depending on daylight savings). •Work Environment: This is a remote role for South African Citizens only. •Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered. •Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered. •Key Responsibilities: •Manage healthcare accounts, ensuring seamless claims processing and authorizations. •Oversee accurate and timely medical billing processes, including coding for services. •Review clinicals for case management and coordinate approvals. •Follow up on claims, resolve denials, and liaise with insurance providers. •Work closely with clinical, administrative, and financial teams to support seamless patient care and billing processes. •Utilize MS Office (Excel, PDF, Outlook) for reporting and documentation. •Ensure compliance with billing policies and healthcare regulations.

🎯 Requirements

•Minimum of 1 year of experience in US healthcare settings, with a strong focus on medical billing, coding (CPT, ICD-10), and case management. •Sound knowledge of HIPAA regulations. •Strong analytical skills and good judgment •Highly detail-oriented and precise •Efficient in managing and prioritizing emails •Excellent communication, problem-solving, and organizational abilities •Follows established processes with accuracy •Understands processes with the ability to exercise good judgement in taking appropriate next steps