Collections & Accounts Receivable Specialist

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iSTA Solutions

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B2B • Healthcare Insurance • SaaS

iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.

1001 - 5000 employees

🤝 B2B

⚕️ Healthcare Insurance

☁️ SaaS

📋 Description

• **Job Responsibilities:** • - Proactively follow up on aging customer invoices via phone and email to ensure timely collections. • - Maintain a strong focus on the **end goal of recovering outstanding payments**, not just completing required steps. • - Identify issues that delay payment (incorrect contacts, missing info, disputes, etc.) and **take initiative to resolve them independently**. • - Escalate challenges when needed but demonstrate strong ownership of all assigned accounts. • - Maintain accurate records of all communications and follow-up activities in internal systems. • - Communicate professionally while remaining assertive and firm to achieve collection targets. • - Collaborate with internal teams to ensure alignment on account statuses and action plans.

🎯 Requirements

• **Soft Skills:** • - Excellent written and verbal English communication. • - Highly proactive and able to take full ownership of accounts. • - Goal-driven with a strong understanding of the **desired outcome: collecting outstanding money**. • - Assertive, confident, and persistent in driving results. • - Strong problem-solving ability - able to uncover correct contacts, resolve account issues, and remove obstacles. • - Professional and calm under pressure. • **Technical Skills:** • - Basic computer skills, including MS Office and Outlook. • - Comfortable navigating systems to update records accurately.