iSTA Solutions
B2B • Healthcare Insurance • SaaS
iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.
Customer Service Agent – After Hours, EST
Job not on LinkedIn
October 15
iSTA Solutions
B2B • Healthcare Insurance • SaaS
iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.
📋 Description
• - Answer all incoming calls • - Resolve client and nurse queries within the scope of after-hours support • - Respond to queries via the texting platform in a timely manner • - Notify clients and replace caregiver callouts as necessary • - Confirm caregivers 1–2 hours before shift start • - Perform initial intake for callers potentially interested in services • - Document all scenarios on the platform and update caregiver schedules • - Assist with non-urgent admin projects as required
🎯 Requirements
• - Fluent in English • - Compassionate, confident, responsible, and reliable • - Customer service experience required • - Adaptable and flexible regarding work hours • - Excellent phone and computer skills • - Bonus: Staffing and/or healthcare experience
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