iSTA Solutions
1001 - 5000 employees
🏥 Healthcare
📦 Logistics
📣 Marketing
Healthcare • Logistics • Marketing
iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.
Emergency Medical Transport – Team Leader
🔥 0 minutes ago
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iSTA Solutions
1001 - 5000 employees
🏥 Healthcare
📦 Logistics
📣 Marketing
Healthcare • Logistics • Marketing
iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.
📋 Description
• Overseeing day-to-day dispatch operations and ensuring runs are accurately loaded and managed • Monitoring team performance and providing coaching and support where needed • Acting as the first point of escalation for operational issues within the team • Ensuring quality and accuracy standards are consistently met across the team • Communicating with transport teams and client management to ensure smooth coordination • Identifying and flagging capacity or process issues before they become problems • Supporting the onboarding, training, and development of new team members • Reviewing shift handovers and ensuring accurate notes are passed between dispatchers • Managing shift schedules and coordinating coverage across the team • Handling escalated or high-risk situations that require additional judgement or experience • Conducting regular check-ins with team members to address performance or workload concerns • Compiling and submitting team performance reports as required
🎯 Requirements
• Previous experience leading, supervising, or mentoring a team in a dispatch, medical transport, emergency services, or similar high-volume coordination environment • Confident making decisions and taking ownership of outcomes without close supervision • Comfortable managing multiple digital channels simultaneously (portals, email, messaging platforms, phone) without losing track of priorities • Tech-savvy with the ability to learn new systems and platforms quickly, and to support others in doing the same • Strong attention to detail, particularly when reviewing team output or resolving discrepancies • Excellent written and verbal English communication skills • Calm, level-headed, and able to prioritise effectively under pressure, including when supporting the team through high-volume periods • High level of integrity and accountability • Resilient and emotionally steady - exposure to medical transport scenarios is part of the environment • Previous experience in the healthcare or medical transport industry will be an advantage • Experience working with a CAD (Computer-Aided Dispatch) system will be an advantage
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