Healthcare Client Support Specialist

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June 10

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iSTA Solutions

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B2B • Healthcare Insurance • SaaS

iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.

1001 - 5000 employees

🤝 B2B

⚕️ Healthcare Insurance

☁️ SaaS

📋 Description

• ISTA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client in the Healthcare sector. • Our client is transforming the way nurses connect with healthcare facilities by offering an on-demand staffing platform — think “Uber, but for nurses.” • We help healthcare facilities find qualified nurses to fill shifts quickly and efficiently, while empowering nurses to choose shifts that fit their schedule. • We’re looking for a dedicated, tech-savvy Client Support Specialist to join our remote team. • You’ll be the first line of support when things don’t go as planned—helping nurses, facilities, and patients with time-sensitive issues during the off-hours. • PLEASE NOTE: • Working Hours: This role requires you to work EST hours, Monday - Sunday (Rotational Shifts), including holidays (mandatory). • Work Environment: This is a remote role for South African Citizens only. • Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered. • Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered. • What You'll Do: • Monitor and respond to incoming inquiries from nurses and facilities via call, chat (Intercom), and our app. • Troubleshoot app issues (e.g., GPS/clock-in problems) and escalate as needed. • Coordinate last-minute shift changes or emergencies with urgency and professionalism. • Keep patients informed of any updates that may affect their care. • Collaborate with a global remote team, sharing responsibilities and stepping in when needed. • Document issues clearly and thoroughly for seamless handovers.

🎯 Requirements

• Previous experience in customer support, healthcare coordination, or scheduling preferred. • Strong English communication skills—both written and spoken. • Ability to stay calm under pressure and problem-solve independently. • Comfortable working EST hours, including weekends and holidays (mandatory). • Proficient with mobile and web-based applications; quick to learn new tools. • Self-driven, reliable, and a collaborative team player.