iSTA Solutions
B2B • Healthcare Insurance • SaaS
iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.
Healthcare Compliance Coordinator - ABA Therapy
Job not on LinkedIn
April 9
iSTA Solutions
B2B • Healthcare Insurance • SaaS
iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.
📋 Description
•STA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client offering ABA Therapy, is seeking a diligent and personable Compliance Coordinator to ensure timely submission and verification of session notes by their Registered Behaviour Technicians (RBTs). •This role involves daily follow-ups with field staff regarding unsubmitted or unverified session notes from the previous day, utilizing the Rethink platform. The ideal candidate must possess excellent communication skills, a proactive approach to accountability, and the ability to manage a high volume of interactions in a way that remains approachable and respectful. •Working Hours: This role requires you to work USA hours Mon - Fri from 9am to 6pm EST (15h00pm to 24h00am South African time. These working hours are subject to change depending on daylight savings and/or the operational requirements of the company.) •Work Environment: This is a remote role for South African Citizens only. •Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered. •Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered. •Key Responsibilities: •Daily Monitoring: Pull reports from the Rethink platform to identify unsubmitted or unverified session notes from the previous day. •Staff Follow-Up: Contact RBTs via email, phone, or text to remind and assist them in completing their session notes. (Utilize existing email templates for consistency.) •Issue Resolution: Identify and address any technical issues or barriers preventing timely submission, escalating concerns to the supervisor when necessary. •Documentation: Maintain accurate records of follow-up communications and outcomes. •Relationship Management: Approach interactions with RBTs in a friendly and supportive manner to encourage compliance without causing discomfort.
🎯 Requirements
•Prior experience in the US healthcare sector is preferred. Familiarity with Applied Behavior Analysis (ABA) practices and the role of RBTs is highly advantageous. •Proficiency in using electronic health record systems; experience with the Rethink platform is a plus. •Strong verbal and written communication skills with the ability to convey reminders and instructions clearly and empathetically. •Ability to manage a large volume of follow-ups daily, ensuring no RBT is overlooked. •Capable of identifying issues hindering session note submission and collaborating with team members to find solutions. •Approachable and friendly demeanour to encourage positive relationships with field staff.
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