Healthcare Inbound Customer Service Agent

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January 14

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iSTA Solutions

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B2B • Healthcare Insurance • SaaS

iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.

1001 - 5000 employees

🤝 B2B

⚕️ Healthcare Insurance

☁️ SaaS

📋 Description

• STA Personnel Solutions South Africa - we are a global BPO company, partnering with a US-based client in the Healthcare sector, who is urgently seeking a Inbound Customer Service Agent. • We are seeking a highly professional individual with exceptional English communication skills, who demonstrates dedication and a strong work ethic. • The ideal candidate will be a fast learner with excellent problem-solving abilities and a sharp analytical mindset, particularly when interpreting insurance details and making well-informed decisions. • Flexibility to adapt to a dynamic work environment, composure under pressure, and the ability to approach customer concerns with empathy and patience are essential for success in this role. • PLEASE NOTE: • Working Hours: This role requires you to work shifts - USA hours (EST) Mon - Fri • Work Environment: This is a remote role for South African Citizens only. • Internet (fibre): Candidates must possess a fixed fibre line with a minimum speed of 25 Mbps for both upload and download, capable of supporting a wired Ethernet connection • Power backup: Candidates must have a power backup solution to manage loadshedding or power outages. • Job Responsibilities: • Answer inbound calls & respond to patient enquiries in a timely and courteous manner. • Verify patient insurance information, personal information and co-payments. • Schedule/Reschedule appointments using the scheduling system. • Provide patients with information on services. • Input & update patient information in the scheduling system with precision and attention to detail. • Maintain accurate and up-to-date records of patient appointments, medical needs and preferences.

🎯 Requirements

• Sophisticated with exceptional English communication skills • Strong work ethic • A fast learner with strong problem-solving skills. • Critical thinker, particularly when interpreting insurance details and making informed decisions • Ability to remain calm under pressure. • Ability to display empathy and patience in addressing customer concerns. • Familiar with US Healthcare Insurance (Medicare, Medicaid) will be an added benefit.